Technical Issues

Having a problem accessing the AGL Energy app or online services? Let us know here!

Having a problem accessing the AGL Energy app or online services? Let us know here!

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Account stuck on 'we're just putting the final touches on'

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Trying to log into this account to pay a bill, but as I said it's been stuck on just putting the final touches on for about a week or so. When it was accessed at the start of the month it worked fine. Not sure what to do here?

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28 REPLIES 28
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We're just putting the final touches on

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Hello. I haven't been able to sign in for days, trying to pay a bill. "We're just putting the final touches on" message won't go away. Please help.

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https://myaccount.agl.com.au link not working for days now

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Any of you have this issue? https://myaccount.agl.com.au link is not working and I am not able to access my account. Very inconvenient. Message I got is :

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Cannot Access my online Account

Semiconductor

I have tried to access my account online, only to have a blank screen sent back with:

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Re: Cannot Access my online Account - Status changed to: New

AGL Community Manager

Hi @JA1 , when was your account connected?

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Re: Cannot Access my online Account

Semiconductor

16/10/19

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Re: Cannot Access my online Account

AGL Community Manager

@JA1 It takes a little while after connection to be able to access your account online. If you still have no access after a few days, please get in touch.

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.
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Login Issues

Conductor

My AGL online account has not worked since signing up. I can login successfully, however it then displays a general message "We're just putting the final touches on. Your account will be ready shortly so please check back soon."

 

I have spoken to people both on live chat and on the phone and am just constantly told this will be resolved within 24-48 hours and they will “personally look into this matter” however it has been over 3.5 weeks and I am still having this issue.

 

I know this has been on discussion before but there wasn’t help to solve this problem.

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Re: Cannot Access my online Account

Semiconductor

Hello David,

 

There is still no update on my account. Is the waiting time usually over a week?

Also, I have not had any communication with the people who were supposed to check my gas meter yesterday 22/10/19.

Are you able to help me with this?

 

Regards,

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Re: Cannot Access my online Account

AGL Community Manager

Hi @JA1 . For my own energy account it did take around a week to get online access, but I think any longer would indicate a problem. I don't have access to your account so unfortunately  I can't help you with that myself, so I'd recommend you Contact Us by web chat or phone. They'll be able to assist with your gas meter question as well.

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.