Technical Issues

Having a problem accessing AGL's mobile app or online services? Let us know here!

Having a problem accessing AGL's mobile app or online services? Let us know here!

AGL app

Switched-on

I have downloaded the new app. When I try to login  it takes me back to the sign on page!

5 Comments
AGL Moderator

Hi Moorej1,

 

Welcome to the Community!

 

Would you mind posting a screenshot of the 'sign on page' you're referring to?


Kind regards,

 

Jayden

Starter

I have the same problem, it was useful until the app updated on Monday on android phone, now it just takes me back to sign in page. Have uninstalled and re-loaded, same thing.


@Moorej1 wrote:

I have downloaded the new app. When I try to login  it takes me back to the sign on page!


 

AGL Moderator
Status changed to: Delivered

Hey @Moorej1,

 

Welcome to the AGL Community!

 

We're happy to confirm that a fix was rolled out for this issue this morning.

 

Please let me know if there is anything else that we can do to help!

 

Cheers,

 

Jayden

Sparky

Hi AGL Team.

Just downloaded the app (andriod) and it's still doing the same thing.

 

  • Clicked on App to sign in.
  • This then pops a browser page to sign in? 
  • Enter in email address
  • Tried entering password or One-time code but it just sits there spinning. (Screenshot below)

 

AGL App version 5.8.1.

Samsung S3 Tablet v8.0 Security patch level 1 Dec 2018

 

20190320_231601.jpg

 

AGL Moderator

Hi Kbmhq,

 

Thank you for flagging this!

 

Would you mind send me a quick private message by clicking on my handle (jaydeny) with your AGL account number so that I can take a closer look at things?

 

Cheers,

 

Jayden