Technical Issues

Having a problem accessing AGL's mobile app or online services? Let us know here!

Having a problem accessing AGL's mobile app or online services? Let us know here!

AGL app only showing "estimated" usage since Dec 25

Switched-on

Hi, my AGL app has only been showing "estimated" usage since Dec 25.  Up until then it was showing usage with the usual 2 day lag.  Has some internal system broken down within AGL or Ausgrid that handles this data download from my smart meter?  I've been interstate for 3 days so my solar exports should be very high, 60kwh+, however I'm seeing estimated (and low) figures instead.

1 Comment
Switched-on

Looks like they have fixed the system up, all the previous estimated usage has been updated to reflect the correct figures.