Solar and Renewables

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If you’re eligible for Solar Command Check a registration banner will actively appear in My Account, you will also have the option to sign up via the ‘Solar‘ tab under ‘Manage Account'. Alternatively, you can call 1300 35 63 63 and speak to one of our friendly service agents to subscribe to the Solar Command Check service. To be eligible you must:   Be an AGL customer on a solar tariff Have a solar system installed at your premise but no battery Have a smart meter with a minimum 30+ days of data from that smart meter Not already subscribed to Solar Command   When signing up for Solar Command Check you will need to provide details about your solar system size, number of panels and year of installation.   My Account is AGL’s online portal for the management of your energy account – you can view and pay your bill, track energy use and update your details. If you are not already signed up to My Account you can do that here.
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A virtual power plant, or VPP for short, is sometimes used to refer to a network of connected solar batteries that can be managed as one. The idea is that individual batteries can be coordinated, and in doing so become a pop-up power plant. So small amounts of energy stored in individual batteries can become a large amount of controllable energy. This can help avoid power outages and contribute to making energy more affordable in the future.    
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AGL’s Virtual Power Plant is open to eligible metropolitan Adelaide homeowners who meet the following criteria:   Own an appropriately sized solar system Own your own home Currently generate more solar energy than you’re using in your home Are an existing AGL electricity customer or want to make the switch Live in an eligible suburb of metropolitan Adelaide Are not currently on a government solar bonus scheme feed-in tariff If your home generates sufficient excess solar energy you could benefit from participating in AGL’s Virtual Power Plant, by using more of the solar energy you produce. If you are currently on a government solar bonus scheme feed-in tariff, installing a battery will affect your eligibility to access that scheme. You should consider your own personal circumstances when deciding whether to purchase a battery as part of this Virtual Power Plant offer. You must be an existing AGL electricity customer or wanting to make the switch to participate in this offer and remain with AGL for your electricity for the term of the agreement. If you’re currently with another electricity retailer, one of our friendly AGL customer representatives can help you make the switch. Join the final phase of AGL’s Virtual Power Plant by purchasing LG Chem or Tesla Powerwall battery technology at a great price. Visit agl.com.au/powerinnumbers to learn more and register your interest.
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Solar Command Check is a daily update, based on your home’s smart meter data for the previous 30 days. It tells you when your system is producing solar energy or if we think there might be a problem. To do this, we estimate your solar energy production, and then compare it against expected production for a system of your size, age, location. We can then provide an indication of its performance. This is only an estimate due to the limited amount of information we have about your system.   Solar Command is a real-time solar monitoring service. It remotely monitors your system’s energy production and household energy usage, calculates your estimated savings, shows how much solar or grid energy you’ve used, and provides this all via a personalised dashboard. If you subscribe to Solar Command, AGL installs a device on your switchboard to read and record the data required to provide you with this insight. Log in to Solar Command here.
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Yes. AGL is pioneering virtual power plant technology as part of our demonstration project, with 1,000 battery installations being rolled out in metropolitan Adelaide. This offer is currently only available in eligible suburbs in metropolitan Adelaide.   If you do live in Adelaide and have an existing AGL or non-AGL solar system, you may be eligible to join the final phase of AGL’s Virtual Power Plant. Purchase LG Chem or Tesla Powerwall battery technology at a great price. Visit agl.com.au/powerinnumbers to learn more.
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AGL’s Virtual Power Plant makes battery technology affordable for everyday South Australian households, by heavily subsidising the price for participating customers.   A battery can help you to use more of the solar energy you produce when the sun isn’t shining but when your household uses most of its energy – at night, or early in the morning for example. By using more of your solar energy and less energy from the grid, you could help lower your electricity bills.   Individual electricity bill savings will vary, depending on energy usage, seasonality, solar system performance, and battery performance.   Speak to an AGL battery expert to learn more about whether an AGL Virtual Power Plant battery could help you save.   If you live in Adelaide and have an existing AGL or non-AGL solar system, you may be eligible to join the final phase of AGL’s Virtual Power Plant. Purchase LG Chem or Tesla Powerwall battery technology at a great price. Visit agl.com.au/powerinnumbers to learn more.
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We all know renewable energy is the way forward. And if you want to do your bit for the environment as well as your wallet, talking to AGL about installing solar could be the answer, because of many benefits.   How does solar energy work?    Solar panels, also known as photovoltaic panels (PV panels), convert sunlight into energy. This energy is then converted into electricity using an inverter. The electricity either powers your home energy needs or can be fed back into the grid.   How solar can reduce your energy bills   Installing solar energy can help reduce your energy bills in two key ways:   You’re generating power yourself, therefore you’re reducing the amount of power you need to buy off the grid. You could be entitled to a tariff for any excess power you sell back to the grid.   The key environmental benefits of solar   AGL uses solar panels which are high quality, efficient and long lasting.   Any energy used to manufacture or install the system is typically paid back many times over with the energy it produces over its lifetime.   And, once installed, solar energy does not produce any greenhouse gas emissions.   The costs of solar energy   There is an initial outlay to install solar energy (either electricity or hot water). However, you may find these establishment costs are covered by the savings you make over time in energy costs.   If you pay for the solar system upfront, you can start saving immediately. If you don’t have the finances to pay upfront, AGL offers flexible finance to make it easier to enjoy solar.   And, depending on where you live, if you feed excess electricity back into the grid you could be entitled to a credit.   There are also government incentives available for installing renewable energy like solar, including the Small-scale Renewable Energy Scheme (SRES).   AGL is Australia’s largest non-government owner and operator of renewable energy assets. And when it comes to solar energy we don’t believe one size fits all. We provide expert advice and tailor solar solutions specifically for you that take into account your particular property, energy usage and your budget.   Visit our solar energy page to find out how we can tailor a solar solution for your property or to enquire about a free quote. Or, you can always call us on 1300 377 118.    
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Getting set-up with solar  Once your solar panels have been successfully installed on your roof, your meter will need to be updated. This is to make sure you’re getting credited through your solar feed-in tariff.    Installing your new meter  Having solar panels means you’re now able to send power back to the grid and be credited for the power you supply. In order to measure this power, you’ll need to have your meter upgraded. Sometimes, the solar panel installation company will arrange for you, however not always.  If you haven’t had a new meter installed yet, contact our Solar New Connections team on 1800 680 430 (Mon-Fri, 8.30am-6pm AEST).    When will I receive my solar feed-in credits?  You’ll receive credits for the power you supply to the grid only after your meter has been installed and we’ve received relevant documentation from your installation company. If your solar panels have been installed but you’re not receiving credits, we may still be waiting for documentation from your installation company. To find out more, contact our Solar New Connections team on 1800 680 430 (Mon-Fri, 8.30am-6pm AEST).    How much will I receive?   The feed-in tariff rate you’ll be getting will differ from state to state and depend on which plan you’re on. You can find out more about our plans on our Solar and Renewables page.   You’ll be able to see your tariff by viewing your contract in My Account.    Tracking your solar power  After you’ve got your meter set up, you’ll be able to see how much power your system is sending back to the grid through the AGL Energy app or My Account. It takes about 2 weeks to get this up and running on our end – so you may not be able to access this info immediately.   While we can provide you with solar insights and statistics about usage, we’re unable to access information from your solar panels directly.    Getting the most out of your solar system  Now that you’ve taken the steps to get solar installed, you’re probably wondering how you can make the most out of it.     Use your power: While your system will automatically sell excess power back to the grid through your solar feed-in tariff, it usually works out better to use your power. For appliances you’d normally run in the afternoon or evening, like a washing machine or dishwasher, run them during the day if you can. This way you’ll be using the power generated from your solar panels instead of sending it the grid and then buying back more power later.   Of course, if you have a home battery system, you’ll be able to save the power for later use anyway.    Stagger your consumption: Instead of putting on your washing machine, dishwasher and dryer, at the same time, stagger the cycles. Most modern appliances have timing functions so you’re able to set the dishwasher to begin when your washing machine has finished etc. This will minimise the power draw and enable you to use the power from your panels throughout the day instead of buying extra power from the grid when you run them at the same time.    Keep track: Using a PV (photovoltaic) tracking app will allow you to stay on top of the performance of your panels throughout the day and compare against its history. Usually, the solar inverter brand or company will be able to recommend the best way to track activity. You’re also able to use the AGL Energy app and My Account to monitor any power that’s sent to the grid.    More information  If you’d like more information on solar or our solar plans, you can find out more on our Solar and Renewables page. 
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Yes. We’ll need your home to stay connected to the electricity grid to be a part of AGL’s Virtual Power Plant and help to support the grid. This way you can also power your home in the event that your solar system is not generating enough energy and you do not have stored energy in your battery.   If you live in Adelaide and have an existing AGL or non-AGL solar system, you may be eligible to join the final phase of AGL’s Virtual Power Plant. Purchase LG Chem or Tesla Powerwall battery technology at a great price. Visit agl.com.au/powerinnumbers to learn more.
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Your battery will use energy management software and inbuilt digital technology to help us intelligently manage your battery that allows AGL to send your battery directions.   Most of the time, your battery will discharge power to your home so you don’t need to draw as much energy from the grid.   Occasionally, your battery will be used to provide a local network support or grid stabilising services, for example when there is high demand or instability in the grid. If that happens, your battery will discharge power to the grid, usually at a time when your battery would be discharging anyway. You will receive your standard Retail Feed-in Tariff (RFiT) when energy stored in the battery is exported to the grid.   There may be instances where your battery is charged using energy supplied from the grid. We’ll aim to minimise the impact on your battery performance and potential savings when this occurs. Energy used from the grid will be charged at your contracted energy tariff rate and will be reflected on your AGL electricity bill.   If you live in Adelaide and have an existing AGL or non-AGL solar system, you may be eligible to join the final phase of AGL’s Virtual Power Plant. Purchase LG Chem or Tesla Powerwall 2 battery technology at a great price.
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The agreement to participate in the Virtual Power Plant is for a 5-year period. To participate in the Virtual Power Plant, you must remain an AGL electricity customer for the 5-year term of the agreement.   Unlike other virtual power plant projects in Australia and overseas, you own the battery and/or solar system installed in your home during and after your participation in the program.   By participating in AGL’s Virtual Power Plant demonstration project, you will have a battery installed at a great price. If you choose to exit the agreement before the scheduled end date, you will be required to pay an early termination fee. The fee is capped and takes into account the period you have participated in the program and the total value of the products installed. This early termination fee is listed in the terms and conditions provided with your quote.   If you move to a new house, AGL may agree to transfer your contract to be part of the Virtual Power Plant program and ownership of the battery to the new owner or arrange for your battery to be transferred to your new property at your cost, provided that your new property meets our eligibility criteria. 
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Solar Command Check is a daily solar health check, based on your home’s smart meter data for the previous 30 days. It lets you know if your system is producing solar energy or if we think there might be a problem via the presentation of two status: Green or Amber.   Green means your panels are producing solar energy and Amber indicates there could be a problem with your system. In both instances we provide support and guidance about how to maintain your system to maximise your investment or advice on how to resolve any problems.
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We are no longer offering Solar Command subscriptions to new residential or commercial solar customers. To monitor any power that’s sent to the grid, you are able to use the AGL Energy app and My Account.   For existing Solar Command customers (residential and commercial): We installed a physical device on your switchboard, that enables us to monitor your solar system as part of the Solar Command subscription.
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When considering whether a solar battery is right for your home, there’s a few things to keep in mind.   Do you have enough room to store a battery? Batteries come in a variety of sizes and weights – choosing the right storage capacity might be influenced by the physical size and weight of the battery itself.   Can you install a battery inside or outside? Batteries can generally be installed either indoors in a non-habitable area or outdoors out of direct sunlight. Whether you can install a battery inside or outside varies depending on the brand and model.
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When selecting a solar battery, you may want to consider:   Whether your solar energy production and household energy usage is suitable Whether your home is right for a battery. In order to maximise savings from a battery, you will need to have enough excess solar to charge the battery each day and enough energy usage to discharge it each day. When considering which solar battery is right for your home, there’s a few things to keep in mind:   Can you install a battery on the wall or floor? Can you install a battery indoors or outdoors at your home? If outdoor, do you have a suitable area with adequate shade or covering? Do you have enough space to install a battery? Batteries need enough wall space for mounting the hardware. They also need to be separated from habitable areas, windows and doors. Your AGL installer will determine the locations suitable for a battery system during site inspection. If you live in Adelaide and have an existing AGL or non-AGL solar system, you may be eligible to join the final phase of AGL’s Virtual Power Plant. Purchase LG Chem or Tesla Powerwall battery technology at a great price.
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We are no longer offering Solar Command subscriptions to new residential or commercial solar customers. To monitor any power that’s sent to the grid, you are able to use the AGL Energy app and My Account.   For existing Solar Command customers (residential and commercial): Solar Command required us to attach a physical device to your meter board, so we’re able to monitor your solar system as part of AGL’s Solar Command subscription. You’re still able to monitor your usage in our digital monitoring portal.
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The answer to this depends on which state you live in.   In SA and VIC, a change in the account name will not have any impact on the feed-in tariff at the property. In NSW and QLD, and change in the account name may have an impact on the feed-in tariff at the property.
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An amber status means your system is producing a lot less solar energy than we expected and there may be a problem with your system. There could be several reasons for this, so we’ve provided this useful guide with steps to identify and resolve any faults.   Once a fault is resolved, you may still see the amber status for up to 30 days as your data continues to be processed.
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The StorEdge inverter can provide backup power functionality to give you peace of mind during a power outage. Modifications to your switchboard may be required, at additional cost, to utilise this functionality when your battery is installed as part of AGL’s Virtual Power Plant.   The HD- Wave inverter does not have backup power functionality but is available at a great price.   If you live in Adelaide and have an existing AGL or non-AGL solar system, you may be eligible to join the final phase of AGL’s Virtual Power Plant. Purchase LG Chem or Tesla Powerwall battery technology at a great price. Visit agl.com.au/powerinnumbers to learn more.
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The current generation of solar batteries cannot completely power an average home in all circumstances.   If you choose to include backup power in your purchase, the AGL installer will work with you to identify which parts of your home can be powered from the battery during a power failure.   It is normal to have some lights and some essential appliances powered from backup power. Batteries cannot supply power required for large appliances like ovens and big air conditioners.
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