Solar and Renewables

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Yes, our customer application form is available for download if the new connections platform isn't working for you. To submit your application, email the completed form to aglnewconns@agl.com.au.
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We'll contact you if your request attracts any non-standard charges. It's important to know that if your distributor can't access your home or business for any reason at the agreed time, this may incur a penalty fee, which you will be responsible for.
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AGL does not perform the changes to your electricity meter, we help to arrange it for your property.   The work is performed by your local distributor or meter service provider. To find your distributor, use our distributor lookup tool.   Timelines for installation vary between states.   If you live in Victoria, your distributor and meter provider are responsible for visiting the site and making the changes to the meter. In most cases, it should take between 20-40 business days to complete a standard work request depending on your distribution area   If you live in NSW, QLD or SA, your meter provider will complete the changes within 10-15 business days or on a date agreed with you after the distributor has completed the necessary connection and supply work.   For the installation to proceed you must:   Have an agreement with us to install the meter Provide a safe environment (nothing to prevent installation such as a loose switchboard, exposed wires or a point of attachment that is too high or low) Provide clear access to the proposed meter location Have unlocked gates Not be disrupting another persons electricity supply.  
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You'll need to make sure that they can access your site. This means:   A clean site, free from rubbish Clear access to the proposed meter location. Unlocked gates. If your site is not in a satisfactory condition, the distributor, meter provider or technician will attempt to speak to the site contact and advise us of any issues. If we are contacted, we will then notify you.
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We will update you via email once the work request is accepted by your distributor or meter service provider.
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Solar Command Check is a daily update, based on your home’s smart meter data for the previous 30 days. It tells you when your system is producing solar energy or if we think there might be a problem. To do this, we estimate your solar energy production, and then compare it against expected production for a system of your size, age, location. We can then provide an indication of its performance. This is only an estimate due to the limited amount of information we have about your system.   Solar Command is a real-time solar monitoring service. It remotely monitors your system’s energy production and household energy usage, calculates your estimated savings, shows how much solar or grid energy you’ve used, and provides this all via a personalised dashboard. If you subscribe to Solar Command, AGL installs a device on your switchboard to read and record the data required to provide you with this insight. Log in to Solar Command here.
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We are no longer offering Solar Command subscriptions to new residential or commercial solar customers. To monitor any power that’s sent to the grid, you are able to use the AGL Energy app and My Account.   For existing Solar Command customers (residential and commercial): We installed a physical device on your switchboard, that enables us to monitor your solar system as part of the Solar Command subscription.
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We are no longer offering Solar Command subscriptions to new residential or commercial solar customers. To monitor any power that’s sent to the grid, you are able to use the AGL Energy app and My Account.   For existing Solar Command customers (residential and commercial): Solar Command required us to attach a physical device to your meter board, so we’re able to monitor your solar system as part of AGL’s Solar Command subscription. You’re still able to monitor your usage in our digital monitoring portal.
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For existing Solar Command customers (residential and commercial): Solar Command will send you an automatic fault alert if your system has turned off or is no longer communicating. Speak to an AGL Solar Command expert to help get your system back up and running: Residential customers: 1300 377 118 Commercial customers: 1300 356 363.
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We’re no longer offering Solar Command subscriptions to our residential or commercial solar customers.   For existing Solar Command customers (residential and commercial): No. We have fitted Solar Command devices to both AGL and non-AGL solar systems.
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We’re no longer offering Solar Command subscriptions to our residential and commercial solar customers.   For existing Solar Command customers (residential and commercial): Yes. Where you had an existing solar system installed, an accredited AGL installer would have made an appointment with you to install your AGL Solar Command hardware. Where you had a new AGL solar system installed, an accredited AGL installer would have completed both your Solar Command and solar system installation at the same time, making installation hassle-free.
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We’re no longer offering Solar Command subscriptions to our residential and commercial solar customers.   For existing Solar Command customers:  Yes. Solar Command installation and hardware was included in the cost of subscription.
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We’re no longer offering Solar Command subscriptions to our residential and commercial solar customers.   For existing Solar Command customers (residential and commercial): Currently, this service will continue to be provided to you as a “value add”.
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AGL has committed to get out of coal fired generation , starting in 2022 and ending by 2050.   We already run one of Australia’s largest solar plant and wind farm and we’ve started a fund that will invest in approximately 1,000 MW of large-scale renewable generation for everyone.   Here are some helpful resources:    The 2019 Annual Report  The Data Centre AGL's sustainable commitments.
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Global warming is the earth’s average temperature increasing due to the effect of greenhouse gases, and it can lead to changes to our climate and environments. While global warming is caused by a number of factors, a main contributor is human beings burning fossil fuels to produce energy.
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Small yet smart ways for using less gas and electricity around the home can help you become more energy efficient, and we’ve got plenty online for you to check out here.
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By 2050, if not sooner. You can read the announcement from 2015 on our website.
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The current generation of solar batteries cannot completely power an average home in all circumstances.   If you choose to include backup power in your purchase, the AGL installer will work with you to identify which parts of your home can be powered from the battery during a power failure.   It is normal to have some lights and some essential appliances powered from backup power. Batteries cannot supply power required for large appliances like ovens and big air conditioners.
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When considering whether a solar battery is right for your home, there’s a few things to keep in mind.   Do you have enough room to store a battery? Batteries come in a variety of sizes and weights – choosing the right storage capacity might be influenced by the physical size and weight of the battery itself.   Can you install a battery inside or outside? Batteries can generally be installed either indoors in a non-habitable area or outdoors out of direct sunlight. Whether you can install a battery inside or outside varies depending on the brand and model.
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When selecting a solar battery, you may want to consider:   Whether your solar energy production and household energy usage is suitable Whether your home is right for a battery. In order to maximise savings from a battery, you will need to have enough excess solar to charge the battery each day and enough energy usage to discharge it each day. When considering which solar battery is right for your home, there’s a few things to keep in mind:   Can you install a battery on the wall or floor? Can you install a battery indoors or outdoors at your home? If outdoor, do you have a suitable area with adequate shade or covering? Do you have enough space to install a battery? Batteries need enough wall space for mounting the hardware. They also need to be separated from habitable areas, windows and doors. Your AGL installer will determine the locations suitable for a battery system during site inspection. If you live in Adelaide and have an existing AGL or non-AGL solar system, you may be eligible to join the final phase of AGL’s Virtual Power Plant. Purchase LG Chem or Tesla Powerwall battery technology at a great price.
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