Solar and Renewables

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Getting set-up with solar  Once your solar panels have been successfully installed on your roof, your meter will need to be updated. This is to make sure you’re getting credited through your solar feed-in tariff.    Installing your new meter  Having solar panels means you’re now able to send power back to the grid and be credited for the power you supply. In order to measure this power, you’ll need to have your meter upgraded. Sometimes, the solar panel installation company will arrange for you, however not always.  If you haven’t had a new meter installed yet, contact our Solar New Connections team on 1800 680 430 (Mon-Fri, 8.30am-6pm AEST).    When will I receive my solar feed-in credits?  You’ll receive credits for the power you supply to the grid only after your meter has been installed and we’ve received relevant documentation from your installation company. If your solar panels have been installed but you’re not receiving credits, we may still be waiting for documentation from your installation company. To find out more, contact our Solar New Connections team on 1800 680 430 (Mon-Fri, 8.30am-6pm AEST).    How much will I receive?   The feed-in tariff rate you’ll be getting will differ from state to state and depend on which plan you’re on. You can find out more about our plans on our Solar and Renewables page.   You’ll be able to see your tariff by viewing your contract in My Account.    Tracking your solar power  After you’ve got your meter set up, you’ll be able to see how much power your system is sending back to the grid through the AGL Energy app or My Account. It takes about 2 weeks to get this up and running on our end – so you may not be able to access this info immediately.   While we can provide you with solar insights and statistics about usage, we’re unable to access information from your solar panels directly.    Getting the most out of your solar system  Now that you’ve taken the steps to get solar installed, you’re probably wondering how you can make the most out of it.     Use your power: While your system will automatically sell excess power back to the grid through your solar feed-in tariff, it usually works out better to use your power. For appliances you’d normally run in the afternoon or evening, like a washing machine or dishwasher, run them during the day if you can. This way you’ll be using the power generated from your solar panels instead of sending it the grid and then buying back more power later.   Of course, if you have a home battery system, you’ll be able to save the power for later use anyway.    Stagger your consumption: Instead of putting on your washing machine, dishwasher and dryer, at the same time, stagger the cycles. Most modern appliances have timing functions so you’re able to set the dishwasher to begin when your washing machine has finished etc. This will minimise the power draw and enable you to use the power from your panels throughout the day instead of buying extra power from the grid when you run them at the same time.    Keep track: Using a PV (photovoltaic) tracking app will allow you to stay on top of the performance of your panels throughout the day and compare against its history. Usually, the solar inverter brand or company will be able to recommend the best way to track activity. You’re also able to use the AGL Energy app and My Account to monitor any power that’s sent to the grid.    More information  If you’d like more information on solar or our solar plans, you can find out more on our Solar and Renewables page. 
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Contact us to stop paying $1 (GST incl.) a week and end your participation in the program.
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AGL has committed to get out of coal fired generation , starting in 2022 and ending by 2050.   We already run one of Australia’s largest solar plant and wind farm and we’ve started a fund that will invest in approximately 1,000 MW of large-scale renewable generation for everyone.   Here are some helpful resources:    The 2018 Sustainability Report  The Data Centre AGL's sustainable commitments.
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Yes. AGL Solar Exchange is open to current AGL residential customers located in Victoria, who have a digital meter.  If you’re not an AGL electricity customer, you will need to switch to AGL before taking part in the program. View plans and sign up.
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AGL Solar Exchange is open to current AGL residential customers who are on a market contract, located in Victoria, and have a digital meter. If you’re not an AGL electricity customer, you will need to switch to AGL before taking part in the program. View plans and sign up. 
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Join AGL’s Virtual Power Plant and choose between three affordable battery options starting from $2,990 (GST incl.)   LG Chem RESU10H + SolarEdge HD-Wave inverter LG Chem RESU10H + SolarEdge StorEdge inverter Tesla Powerwall 2   If you live in Adelaide and have an existing AGL or non-AGL solar system, you may be eligible to join the final phase of AGL’s Virtual Power Plant. Purchase LG Chem or Tesla Powerwall battery technology at a great price. Visit agl.com.au/powerinnumbers to learn more.  
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Australia still generates a large amount of its energy from fossil fuels. Through Future Forests, AGL wants to make it possible for our customers to offset these emissions in an affordable and easy way using Australian based offset projects. Future Forests is a great way to do this because AGL doesn’t profit from the contributions and will cover the emissions from all of your home’s electricity usage for only $1 (GST incl.) a week.
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By adding a Green Choice™ option to your electricity plan, we will source the equivalent to a portion (10%, 20% or 100%) of your household's electricity usage from renewable energy sources. Future Forests offsets the carbon emissions associated with your household's electricity usage through Australian Carbon Credit Units. The cost of Green Choice™ can vary depending on the amount of electricity you use. With Future Forests, you just pay $1 (GST incl.) a week, whatever your energy usage. You can choose to get one, or both, for your home.
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Yes. Places in the AGL Solar Exchange trial are limited, and the offer may expire without notice.
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  LG Chem RESU10H specifications can be found here.
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If you’re eligible for Solar Command Check a registration banner will actively appear in My Account, you will also have the option to sign up via the ‘Solar‘ tab under ‘Manage Account'. Alternatively, you can call 1300 35 63 63 and speak to one of our friendly service agents to subscribe to the Solar Command Check service. To be eligible you must:   Be an AGL customer on a solar tariff Have a solar system installed at your premise but no battery Have a smart meter with a minimum 30+ days of data from that smart meter Not already subscribed to Solar Command   When signing up for Solar Command Check you will need to provide details about your solar system size, number of panels and year of installation.   My Account is AGL’s online portal for the management of your energy account – you can view and pay your bill, track energy use and update your details. If you are not already signed up to My Account you can do that here.
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Solar Command Check is a daily update, based on your home’s smart meter data for the previous 30 days, to let you know if your system is producing solar energy or if we think there might be a problem. To do this we estimate your solar energy production, compare it against expected production for a system of your size, age, location, and provide an indication of its performance.   This is only an estimate due to the limited amount of information we have about your system.   Solar Command is a real time solar monitoring subscription service. It remotely monitors your system’s energy production and household energy usage, calculates your estimated savings, shows how much solar or grid energy you used, and provides this all via a personalised dashboard. If you subscribe to Solar Command, AGL installs a device on your switchboard to read and record the data required to provide you with this insight.   Log in to Solar Command here.
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The AGL Solar Exchange is an online platform available on desktop, tablet, and mobile web-enabled devices. You’ll be given a link to the platform and log in details when you successfully sign up to the trial.
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Yes, with AGL’s Virtual Power Plant you own the battery that is installed in your household unlike other virtual power plant projects where participants access the technology via a Power Purchase Agreement (PPA) and someone else owns the system.
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The StorEdge inverter can provide backup power functionality to give you peace of mind during a power outage. Modifications to your switchboard may be required, at additional cost, to utilise this functionality when your battery is installed as part of AGL’s Virtual Power Plant.   The HD- Wave inverter does not have backup power functionality but is available at a great price.   If you live in Adelaide and have an existing AGL or non-AGL solar system, you may be eligible to join the final phase of AGL’s Virtual Power Plant. Purchase LG Chem or Tesla Powerwall battery technology at a great price. Visit agl.com.au/powerinnumbers to learn more.
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The agreement to participate in the Virtual Power Plant is for a 5-year period. To participate in the Virtual Power Plant, you must remain an AGL electricity customer for the 5-year term of the agreement.   Unlike other virtual power plant projects in Australia and overseas, you own the battery and/or solar system installed in your home during and after your participation in the program.   By participating in AGL’s Virtual Power Plant demonstration project, you will have a battery installed at a great price. If you choose to exit the agreement before the scheduled end date, you will be required to pay an early termination fee. The fee is capped and takes into account the period you have participated in the program and the total value of the products installed. This early termination fee is listed in the terms and conditions provided with your quote.   If you move to a new house, AGL may agree to transfer your contract to be part of the Virtual Power Plant program and ownership of the battery to the new owner or arrange for your battery to be transferred to your new property at your cost, provided that your new property meets our eligibility criteria.   If you live in Adelaide and have an existing AGL or non-AGL solar system, you may be eligible to join the final phase of AGL’s Virtual Power Plant. Purchase LG Chem or Tesla Powerwall battery technology at a great price. Visit agl.com.au/powerinnumbers to learn more.
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  Any energy discharged from the battery will be used by the home first, and any additional energy discharged that can’t be used by the home at the time will be exported to the grid.   You will receive your standard Retail Feed-in Tariff (RFiT) when solar energy stored in the battery is exported to the grid.
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  Yes, we will need the Schneider EVLink Smart Wallbox returned if you opt out prior to the end of year one. We’ll organise an installer to come to your home to uninstall these.
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  The LG Chem RESU10H can be installed indoors. A qualified electrician will conduct an AGL site inspection to assess suitable battery installation locations and assess your site to determine where your LG Chem RESU battery can be safely wall-mounted.
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  Tesla Powerwall 2 specifications can be found here.
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