Solar and Renewables

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We will update you via email once the work request is accepted by your distributor or meter service provider.
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Yes. We’ll need your home to stay connected to the electricity grid to be a part of AGL’s Virtual Power Plant and help to support the grid. This way you can also power your home in the event that your solar system is not generating enough energy and you do not have stored energy in your battery.   If you live in Adelaide and have an existing AGL or non-AGL solar system, you may be eligible to join the final phase of AGL’s Virtual Power Plant. Purchase LG Chem or Tesla Powerwall battery technology at a great price. Visit agl.com.au/powerinnumbers to learn more.
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The agreement to participate in the Virtual Power Plant is for a 5-year period. To participate in the Virtual Power Plant, you must remain an AGL electricity customer for the 5-year term of the agreement.   Unlike other virtual power plant projects in Australia and overseas, you own the battery and/or solar system installed in your home during and after your participation in the program.   By participating in AGL’s Virtual Power Plant demonstration project, you will have a battery installed at a great price. If you choose to exit the agreement before the scheduled end date, you will be required to pay an early termination fee. The fee is capped and takes into account the period you have participated in the program and the total value of the products installed. This early termination fee is listed in the terms and conditions provided with your quote.   If you move to a new house, AGL may agree to transfer your contract to be part of the Virtual Power Plant program and ownership of the battery to the new owner or arrange for your battery to be transferred to your new property at your cost, provided that your new property meets our eligibility criteria. 
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Yes. AGL is pioneering virtual power plant technology as part of our demonstration project, with 1,000 battery installations being rolled out in metropolitan Adelaide. This offer is currently only available in eligible suburbs in metropolitan Adelaide.   If you do live in Adelaide and have an existing AGL or non-AGL solar system, you may be eligible to join the final phase of AGL’s Virtual Power Plant. Purchase LG Chem or Tesla Powerwall battery technology at a great price. Visit agl.com.au/powerinnumbers to learn more.
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Your battery will use energy management software and inbuilt digital technology to help us intelligently manage your battery that allows AGL to send your battery directions.   Most of the time, your battery will discharge power to your home so you don’t need to draw as much energy from the grid.   Occasionally, your battery will be used to provide a local network support or grid stabilising services, for example when there is high demand or instability in the grid. If that happens, your battery will discharge power to the grid, usually at a time when your battery would be discharging anyway. You will receive your standard Retail Feed-in Tariff (RFiT) when energy stored in the battery is exported to the grid.   There may be instances where your battery is charged using energy supplied from the grid. We’ll aim to minimise the impact on your battery performance and potential savings when this occurs. Energy used from the grid will be charged at your contracted energy tariff rate and will be reflected on your AGL electricity bill.   If you live in Adelaide and have an existing AGL or non-AGL solar system, you may be eligible to join the final phase of AGL’s Virtual Power Plant. Purchase LG Chem or Tesla Powerwall 2 battery technology at a great price.
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AGL’s Virtual Power Plant makes battery technology affordable for everyday South Australian households, by heavily subsidising the price for participating customers.   A battery can help you to use more of the solar energy you produce when the sun isn’t shining but when your household uses most of its energy – at night, or early in the morning for example. By using more of your solar energy and less energy from the grid, you could help lower your electricity bills.   Individual electricity bill savings will vary, depending on energy usage, seasonality, solar system performance, and battery performance.   Speak to an AGL battery expert to learn more about whether an AGL Virtual Power Plant battery could help you save.   If you live in Adelaide and have an existing AGL or non-AGL solar system, you may be eligible to join the final phase of AGL’s Virtual Power Plant. Purchase LG Chem or Tesla Powerwall battery technology at a great price. Visit agl.com.au/powerinnumbers to learn more.
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AGL’s Virtual Power Plant is open to eligible metropolitan Adelaide homeowners who meet the following criteria:   Own an appropriately sized solar system Own your own home Currently generate more solar energy than you’re using in your home Are an existing AGL electricity customer or want to make the switch Live in an eligible suburb of metropolitan Adelaide Are not currently on a government solar bonus scheme feed-in tariff If your home generates sufficient excess solar energy you could benefit from participating in AGL’s Virtual Power Plant, by using more of the solar energy you produce. If you are currently on a government solar bonus scheme feed-in tariff, installing a battery will affect your eligibility to access that scheme. You should consider your own personal circumstances when deciding whether to purchase a battery as part of this Virtual Power Plant offer. You must be an existing AGL electricity customer or wanting to make the switch to participate in this offer and remain with AGL for your electricity for the term of the agreement. If you’re currently with another electricity retailer, one of our friendly AGL customer representatives can help you make the switch. Join the final phase of AGL’s Virtual Power Plant by purchasing LG Chem or Tesla Powerwall battery technology at a great price. Visit agl.com.au/powerinnumbers to learn more and register your interest.
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A virtual power plant, or VPP for short, is sometimes used to refer to a network of connected solar batteries that can be managed as one. The idea is that individual batteries can be coordinated, and in doing so become a pop-up power plant. So small amounts of energy stored in individual batteries can become a large amount of controllable energy. This can help avoid power outages and contribute to making energy more affordable in the future.    
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We are no longer offering Solar Command subscriptions to new residential or commercial solar customers. To monitor any power that’s sent to the grid, you are able to use the AGL Energy app and My Account.   For existing Solar Command customers (residential and commercial): We installed a physical device on your switchboard, that enables us to monitor your solar system as part of the Solar Command subscription.
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We are no longer offering Solar Command subscriptions to new residential or commercial solar customers. To monitor any power that’s sent to the grid, you are able to use the AGL Energy app and My Account.   For existing Solar Command customers (residential and commercial): Solar Command required us to attach a physical device to your meter board, so we’re able to monitor your solar system as part of AGL’s Solar Command subscription. You’re still able to monitor your usage in our digital monitoring portal.
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When selecting a solar battery, you may want to consider:   Whether your solar energy production and household energy usage is suitable Whether your home is right for a battery. In order to maximise savings from a battery, you will need to have enough excess solar to charge the battery each day and enough energy usage to discharge it each day. When considering which solar battery is right for your home, there’s a few things to keep in mind:   Can you install a battery on the wall or floor? Can you install a battery indoors or outdoors at your home? If outdoor, do you have a suitable area with adequate shade or covering? Do you have enough space to install a battery? Batteries need enough wall space for mounting the hardware. They also need to be separated from habitable areas, windows and doors. Your AGL installer will determine the locations suitable for a battery system during site inspection. If you live in Adelaide and have an existing AGL or non-AGL solar system, you may be eligible to join the final phase of AGL’s Virtual Power Plant. Purchase LG Chem or Tesla Powerwall battery technology at a great price.
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The current generation of solar batteries cannot completely power an average home in all circumstances.   If you choose to include backup power in your purchase, the AGL installer will work with you to identify which parts of your home can be powered from the battery during a power failure.   It is normal to have some lights and some essential appliances powered from backup power. Batteries cannot supply power required for large appliances like ovens and big air conditioners.
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AGL’s energy storage experts conduct detailed research on which batteries best suit Australian conditions and lifestyles.   The lithium-ion batteries that AGL has selected are maintenance free, compact and are long lasting, as well as meeting international battery safety standards.
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We’re no longer offering Solar Command subscriptions to our residential and commercial solar customers.   For existing Solar Command customers (residential and commercial): Yes. Where you had an existing solar system installed, an accredited AGL installer would have made an appointment with you to install your AGL Solar Command hardware. Where you had a new AGL solar system installed, an accredited AGL installer would have completed both your Solar Command and solar system installation at the same time, making installation hassle-free.
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We’re no longer offering Solar Command subscriptions to our residential or commercial solar customers.   For existing Solar Command customers (residential and commercial): No. We have fitted Solar Command devices to both AGL and non-AGL solar systems.
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For existing Solar Command customers (residential and commercial): Solar Command will send you an automatic fault alert if your system has turned off or is no longer communicating. Speak to an AGL Solar Command expert to help get your system back up and running: Residential customers: 1300 377 118 Commercial customers: 1300 356 363.
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We’re no longer offering Solar Command subscriptions to our residential and commercial solar customers.   For existing Solar Command customers (residential and commercial): Currently, this service will continue to be provided to you as a “value add”.
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We’re no longer offering Solar Command subscriptions to our residential and commercial solar customers.   For existing Solar Command customers:  Yes. Solar Command installation and hardware was included in the cost of subscription.
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When considering whether a solar battery is right for your home, there’s a few things to keep in mind.   Do you have enough room to store a battery? Batteries come in a variety of sizes and weights – choosing the right storage capacity might be influenced by the physical size and weight of the battery itself.   Can you install a battery inside or outside? Batteries can generally be installed either indoors in a non-habitable area or outdoors out of direct sunlight. Whether you can install a battery inside or outside varies depending on the brand and model.
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Getting set-up with solar  Once your solar panels have been successfully installed on your roof, your meter will need to be updated. This is to make sure you’re getting credited through your solar feed-in tariff.    Installing your new meter  Having solar panels means you’re now able to send power back to the grid and be credited for the power you supply. In order to measure this power, you’ll need to have your meter upgraded. Sometimes, the solar panel installation company will arrange for you, however not always.  If you haven’t had a new meter installed yet, contact our Solar New Connections team on 1800 680 430 (Mon-Fri, 8.30am-6pm AEST).    When will I receive my solar feed-in credits?  You’ll receive credits for the power you supply to the grid only after your meter has been installed and we’ve received relevant documentation from your installation company. If your solar panels have been installed but you’re not receiving credits, we may still be waiting for documentation from your installation company. To find out more, contact our Solar New Connections team on 1800 680 430 (Mon-Fri, 8.30am-6pm AEST).    How much will I receive?   The feed-in tariff rate you’ll be getting will differ from state to state and depend on which plan you’re on. You can find out more about our plans on our Solar and Renewables page.   You’ll be able to see your tariff by viewing your contract in My Account.    Tracking your solar power  After you’ve got your meter set up, you’ll be able to see how much power your system is sending back to the grid through the AGL Energy app or My Account. It takes about 2 weeks to get this up and running on our end – so you may not be able to access this info immediately.   While we can provide you with solar insights and statistics about usage, we’re unable to access information from your solar panels directly.    Getting the most out of your solar system  Now that you’ve taken the steps to get solar installed, you’re probably wondering how you can make the most out of it.     Use your power: While your system will automatically sell excess power back to the grid through your solar feed-in tariff, it usually works out better to use your power. For appliances you’d normally run in the afternoon or evening, like a washing machine or dishwasher, run them during the day if you can. This way you’ll be using the power generated from your solar panels instead of sending it the grid and then buying back more power later.   Of course, if you have a home battery system, you’ll be able to save the power for later use anyway.    Stagger your consumption: Instead of putting on your washing machine, dishwasher and dryer, at the same time, stagger the cycles. Most modern appliances have timing functions so you’re able to set the dishwasher to begin when your washing machine has finished etc. This will minimise the power draw and enable you to use the power from your panels throughout the day instead of buying extra power from the grid when you run them at the same time.    Keep track: Using a PV (photovoltaic) tracking app will allow you to stay on top of the performance of your panels throughout the day and compare against its history. Usually, the solar inverter brand or company will be able to recommend the best way to track activity. You’re also able to use the AGL Energy app and My Account to monitor any power that’s sent to the grid.    More information  If you’d like more information on solar or our solar plans, you can find out more on our Solar and Renewables page. 
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