Solar and Renewables

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  There are limited places available in AGL’s Virtual Power Plant. Submit your details in this final phase of the program and an AGL battery expert will be in touch. The offer, including price and eligibility criteria are subject to change.
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  Yes, AGL’s Virtual Power Plant is partly funded by ARENA through the Advancing Renewables Program.
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  AGL’s Virtual Power Plant is designed to help energy users in South Australia take control of their electricity bills with battery and solar technology.   Here are some of the features of AGL’s Virtual Power Plant:   Participants own the battery that is installed in your home, in addition to a solar system. Any energy discharged from the battery will be used by the home first, before excess solar is exported to the grid. Participation in the Virtual Power Plant is for a 5-year period. Participants can save on the cost of their battery thanks to a heavily subsidised program cost, while also potentially saving on their energy bills by using more solar energy and less from the grid.
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  Your battery will use energy management software and inbuilt digital technology to help us intelligently manage your battery. Most of the time, your battery will discharge power to your home so you don’t need to draw as much energy from the grid. Occasionally, your battery will be used to provide a local network support or grid stabilising service, for example when there is high demand or instability in the grid. If that happens, your battery will discharge power to the grid, usually at a time when your battery would be discharging anyway. You will receive your standard Retail Feed-in Tariff (RFiT) when energy stored in the battery is exported to the grid. There may be instances where your battery is charged using energy supplied from the grid. We’ll aim to minimise the impact on your battery performance and potential savings when this occurs. Energy used from the grid will be charged at your contracted energy tariff rate and will be reflected on your AGL electricity bill.
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  The LG Chem RESU10H battery and SolarEdge StorEdge inverter paired together can be configured to provide backup power for an additional cost, which covers additional work to your switchboard. For an additional $399, you can opt for backup power when your battery is installed as part of AGL’s Virtual Power Plant. Alternatively, you can arrange to enable backup power at a later date. The LG Chem battery + SolarEdge HD-Wave inverter bundle cannot be configured to provide backup power.
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  Powerwall 2 is backup power compatible and is available for an additional $399.   In the event of a power outage you will be able to power low energy appliances. Backup power will require modifications to your switchboard which is not included in the cost of a standard installation.   The availability of backup power during a power outage is dependent on having excess power stored in your battery to use at the time of any power outage. Speak with an AGL battery expert about whether backup power is right for you.  
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The StorEdge inverter can provide backup power functionality to give you peace of mind during a power outage. Modifications to your switchboard may be required, at additional cost, to utilise this functionality when your battery is installed as part of AGL’s Virtual Power Plant.   The HD- Wave inverter does not have backup power functionality but is available at a great price.   If you live in Adelaide and have an existing AGL or non-AGL solar system, you may be eligible to join the final phase of AGL’s Virtual Power Plant. Purchase LG Chem or Tesla Powerwall battery technology at a great price. Visit agl.com.au/powerinnumbers to learn more.
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Join AGL’s Virtual Power Plant and choose between three affordable battery options starting from $2,990 (GST incl.)   LG Chem RESU10H + SolarEdge HD-Wave inverter LG Chem RESU10H + SolarEdge StorEdge inverter Tesla Powerwall 2   If you live in Adelaide and have an existing AGL or non-AGL solar system, you may be eligible to join the final phase of AGL’s Virtual Power Plant. Purchase LG Chem or Tesla Powerwall battery technology at a great price. Visit agl.com.au/powerinnumbers to learn more.  
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The answer to this depends on which state you live in.   In SA and VIC, a change in the account name will not have any impact on the feed-in tariff at the property. In NSW and QLD, and change in the account name may have an impact on the feed-in tariff at the property.
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Installing a solar power system can result in a significant reduction of overall bill amounts.   A solar power system harnesses energy from sunlight via solar panels on the roof and converts it into electricity. Generating electricity in this way is considered environmentally friendly as it produces no direct greenhouse gas emissions.   With a net metered solar power system, the electricity that is generated is used by the home or business, and any excess electricity (where the solar power system is generating more than is being used in the home or business at any point in time) is fed back into the electricity grid.   With a gross metered solar power system, all the electricity that is generated is fed back into the electricity grid.   Customers with either a net or gross metered solar power system are paid for the excess electricity that is fed back into the grid in the form of Solar Feed-in credit on their electricity bills.   So a net metered solar power system reduces the amount of electricity that homes and businesses need to buy for use during the day. Plus, the Feed-in Credits for solar electricity not used by the home or business and fed into the grid helps off-set the cost of electricity that is purchased from the grid.   With a gross metered solar power system all the solar electricity generated is fed into the grid, for which the home or business will receive Feed-in Credits, but all the electricity used by the home or business is drawn from the grid and paid for under the customer’s energy plan.   Solar Feed-in tariffs, which are used to calculate Solar Feed-in bill credits, differ from State to State and may depend on when a Solar Feed-in agreement was entered into and the type of metering that is set up.   The amount of any solar Feed-in Credits received will depend on geographical location, the size of the solar power system installed and, in the case of net metered systems, the energy usage of the home or business at the time the solar power system is generating electricity.   Installing a solar power system reduces the size of electricity bills, and can significantly do so depending on size of the particular system installed. For more information about solar power systems, please visit AGL Solar or call the AGL Solar team on 1300 274 165.
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Solar Command Check is a daily update, based on your home’s smart meter data for the previous 30 days. It tells you when your system is producing solar energy or if we think there might be a problem. To do this, we estimate your solar energy production, and then compare it against expected production for a system of your size, age, location. We can then provide an indication of its performance. This is only an estimate due to the limited amount of information we have about your system.   Solar Command is a real-time solar monitoring service. It remotely monitors your system’s energy production and household energy usage, calculates your estimated savings, shows how much solar or grid energy you’ve used, and provides this all via a personalised dashboard. If you subscribe to Solar Command, AGL installs a device on your switchboard to read and record the data required to provide you with this insight. Log in to Solar Command here.
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An amber status means your system is producing a lot less solar energy than we expected and there may be a problem with your system. There could be several reasons for this, so we’ve provided this useful guide with steps to identify and resolve any faults.   Once a fault is resolved, you may still see the amber status for up to 30 days as your data continues to be processed.
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To calculate your solar status we take into account your system details (system size, number of panels and year of installation) and your net import and export energy data from your home’s smart meter for the last 30 days. We then continuously run this data through patented algorithms and other reference data sets to provide you with an estimate of how your system has been performing for the last 30 days in comparison to what we expected.
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If you’re eligible for Solar Command Check a registration banner will actively appear in My Account, you will also have the option to sign up via the ‘Solar‘ tab under ‘Manage Account'. Alternatively, you can call 1300 35 63 63 and speak to one of our friendly service agents to subscribe to the Solar Command Check service. To be eligible you must:   Be an AGL customer on a solar tariff Have a solar system installed at your premise but no battery Have a smart meter with a minimum 30+ days of data from that smart meter Not already subscribed to Solar Command   When signing up for Solar Command Check you will need to provide details about your solar system size, number of panels and year of installation.   My Account is AGL’s online portal for the management of your energy account – you can view and pay your bill, track energy use and update your details. If you are not already signed up to My Account you can do that here.
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Solar Command Check is a daily solar health check, based on your home’s smart meter data for the previous 30 days. It lets you know if your system is producing solar energy or if we think there might be a problem via the presentation of two status: Green or Amber.   Green means your panels are producing solar energy and Amber indicates there could be a problem with your system. In both instances we provide support and guidance about how to maintain your system to maximise your investment or advice on how to resolve any problems.
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AGL has committed to get out of coal fired generation , starting in 2022 and ending by 2050.   We already run one of Australia’s largest solar plant and wind farm and we’ve started a fund that will invest in approximately 1,000 MW of large-scale renewable generation for everyone.   Here are some helpful resources:    The 2019 Annual Report  The Data Centre AGL's sustainable commitments.
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Yes, our customer application form is available for download if the new connections platform isn't working for you. To submit your application, email the completed form to aglnewconns@agl.com.au.
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We'll contact you if your request attracts any non-standard charges. It's important to know that if your distributor can't access your home or business for any reason at the agreed time, this may incur a penalty fee, which you will be responsible for.
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AGL does not perform the changes to your electricity meter, we help to arrange it for your property.   The work is performed by your local distributor or meter service provider. To find your distributor, use our distributor lookup tool.   Timelines for installation vary between states.   If you live in Victoria, your distributor is responsible for visiting the site and making the changes to the meter. In most cases, it should take between 20-40 business days to complete a standard work request depending on your distribution area   If you live in NSW, QLD or SA, your meter service provider will complete the changes within 10-15 business days or on a date agreed with you after the distributor has completed the necessary connection and supply work.   For the installation to proceed you must:   Be an existing AGL customer Have an agreement with us to install the meter Provide a safe environment (nothing to prevent installation such as a loose switchboard, exposed wires or a point of attachment that is too high or low) Provide clear access to the proposed meter location Have unlocked gates Not be disrupting another persons electricity supply.  
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You'll need to make sure that they can access your site. This means:   A clean site, free from rubbish Clear access to the proposed meter location. Unlocked gates. If your site is not in a satisfactory condition, the distributor, meter provider or technician will attempt to speak to the site contact and advise us of any issues. If we are contacted, we will then notify you.
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