Solar and Renewables

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  The Tesla Powerwall 2 has the following features:   Backup power available for an additional cost* An advanced liquid thermal control system Compact installation Up to 10-year warranty Floor or wall mounted, indoor or outdoor installation   *Backup power is available for an additional $399. Backup power will require modifications to your switchboard which is not included in the cost of a standard installation. A detailed site inspection will be conducted by AGL to assess your switchboard’s configuration for backup power. An AGL battery expert can discuss your specific backup power options. The availability of backup power during a power outage is dependent on having excess power stored in your battery to use at the time of any power outage.
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  The virtual power plant announced by the South Australian government in partnership with Tesla is a different program to AGL’s Virtual Power Plant. You can learn more about the key features and details of AGL’s Virtual Power Plant by reading through our FAQs and website.
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  There are limited places available in AGL’s Virtual Power Plant. Submit your details in this final phase of the program and an AGL battery expert will be in touch. The offer, including price and eligibility criteria are subject to change.
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  Yes, AGL’s Virtual Power Plant is partly funded by ARENA through the Advancing Renewables Program.
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  AGL’s Virtual Power Plant is designed to help energy users in South Australia take control of their electricity bills with battery and solar technology.   Here are some of the features of AGL’s Virtual Power Plant:   Participants own the battery that is installed in your home, in addition to a solar system. Any energy discharged from the battery will be used by the home first, before excess solar is exported to the grid. Participation in the Virtual Power Plant is for a 5-year period. Participants can save on the cost of their battery thanks to a heavily subsidised program cost, while also potentially saving on their energy bills by using more solar energy and less from the grid.
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  Your battery will use energy management software and inbuilt digital technology to help us intelligently manage your battery. Most of the time, your battery will discharge power to your home so you don’t need to draw as much energy from the grid. Occasionally, your battery will be used to provide a local network support or grid stabilising service, for example when there is high demand or instability in the grid. If that happens, your battery will discharge power to the grid, usually at a time when your battery would be discharging anyway. You will receive your standard Retail Feed-in Tariff (RFiT) when energy stored in the battery is exported to the grid. There may be instances where your battery is charged using energy supplied from the grid. We’ll aim to minimise the impact on your battery performance and potential savings when this occurs. Energy used from the grid will be charged at your contracted energy tariff rate and will be reflected on your AGL electricity bill.
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  The LG Chem RESU10H battery and SolarEdge StorEdge inverter paired together can be configured to provide backup power for an additional cost, which covers additional work to your switchboard. For an additional $399, you can opt for backup power when your battery is installed as part of AGL’s Virtual Power Plant. Alternatively, you can arrange to enable backup power at a later date. The LG Chem battery + SolarEdge HD-Wave inverter bundle cannot be configured to provide backup power.
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Powerwall 2 is backup power compatible and is available for an additional $399. In the event of a power outage you will be able to power low energy appliances. Backup power will require modifications to your switchboard which is not included in the cost of a standard installation. The availability of backup power during a power outage is dependent on having excess power stored in your battery to use at the time of any power outage. Speak with an AGL battery expert about whether backup power is right for you.
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Your monthly trade balance appears on your AGL Solar Exchange dashboard.   If the trading balance is positive you’ll see this amount appear as a credit on your next AGL electricity bill, in line with your billing cycle.   If it’s negative, this amount will appear as debit on your next bill in line with your billing cycle.
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Yes, your trading balance will be reflected on your AGL electricity bill as either a credit or debit, depending on your trade settings and trade activity.   Your AGL Solar Exchange trading balance is calculated on a monthly basis, but will appear on your monthly or quarterly AGL electricity bill in line with your billing frequency.
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The financial impact of your trades will be reflected on your AGL electricity bill as trading credits or debits, in line with your bill cycle. You can log into AGL Solar Exchange at any time and check your trade balance and trade history, which also includes detail on how credits and debits are calculated.
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If you’re planning to move houses you will need to move to an eligible property with a digital meter installed. If you’re moving, please contact us at aglsolarexchange@agl.com.au to update your address and account details.
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No. It is free to sign up to the trial, and there are no exit fees.   Exiting the trial will not terminate your AGL electricity plan, so you will continue to be an AGL electricity customer even if you decide not to continue in the trial.
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If at any stage you choose to leave the AGL Solar Exchange trial, please notify us by emailing aglsolarexchange@agl.com.au.   Exiting the trial will not terminate your AGL electricity plan.   You can temporarily pause your trading activity by selecting that option from within the platform.
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Yes. AGL Solar Exchange is open to current AGL residential customers located in Victoria, who have a digital meter.  If you’re not an AGL electricity customer, you will need to switch to AGL before taking part in the program. View plans and sign up.
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Yes. Places in the AGL Solar Exchange trial are limited, and the offer may expire without notice.
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AGL Solar Exchange is open to current AGL residential customers who are on a market contract, located in Victoria, and have a digital meter. If you’re not an AGL electricity customer, you will need to switch to AGL before taking part in the program. View plans and sign up. 
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No. AGL Solar Exchange does not trade in real-time.   AGL Solar Exchange will conduct a trade when your digital meter data for a particular trading period becomes available to AGL.   For example, if AGL receives your electricity usage information for Monday on Thursday of that week, AGL Solar Exchange will use your AGL Solar Exchange settings on Thursday, to conduct Monday’s trades. Trades are conducted automatically, and as such, AGL cannot change the timing of a trade or reverse a trade once it has been conducted.   There are three trading periods in a single day. A Solar Token created in a trading period may not be available to trade in the next period. Solar Tokens expire at the end of each trading period – in this way Solar Tokens behave like solar energy and must be used in the same period that they’re created.
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AGL will take care of all your trades once you have set up your preferences.   You can pause your trading at any time, if you’re going on holidays or can’t check into the platform for a period of time.   To manage your trade settings simply log in to the AGL Solar Exchange platform.
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Your trading on AGL Solar Exchange could have an impact on your AGL electricity bill, reflected as a credit or debit on your next bill in line with your billing cycle.   Log in in regularly to monitor your trade balance, see who you’re trading with, review your transaction history, or invite friends and family.   Alternatively, let AGL take care of everything. Simply set your trade preferences and AGL Solar Exchange will automatically trade on your behalf.   Remember, you can log in to AGL Solar Exchange any time to change your trade settings and the rate at which you buy and sell. These trade settings will apply when we next settle the market.
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