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new digital meters have internet connection?

Switched-on
sorry if repeat question, couldn't see a reference to this in the forums. do the new digital meters being installed for free for existing solar customers, come with a connection to internet? that is .via the customer's home? or the meter has its own mobile internet connection? does that also mean no more manual meter checking is required as it happens via the connection? thanks
4 REPLIES 4

Re: new digital meters have internet connection?

Retired AGL Moderator

Hi there @powerhungry, welcome to the Community! The digital meters do not connect to your home internet, rather the data is transmitted wirelessly through to your distributor.

 

And yes, that is correct! Usage data is transmitted to the distributor half hourly and manual meter reading is no longer required. You can also keep track of your usage in real-time via our handy mobile app! With this you are able view your bills, set usage alerts and compare data from previous periods to see in real time how you are tracking.



If I've helped you in any way, feel free to give me a Like!

Re: new digital meters have internet connection?

Switched-on

My.new.meter.was.installed.for.free.at.about.the.middle.of.last.year(2017).has.an.LCD.screen,and.it.has.replaced.the.old.dial.type.meter.

But.it.is.apparently.not.a.smart.meter.

Why?

Re: new digital meters have internet connection?

AGL Moderator

Hey FruitarianHuman,

 

Thank you for your post!

 

Meters with a digital or LCD display replaced the old style meters a number of years ago as they're much easier to interpret for meter readers and customers alike. However, the key feature that differentiates a 'basic' meter from a 'smart' meter is not how it displays meter readings, but by the fact that smart meters are able to transmit your usage data remotely.

 

Hopefully this clears things up!

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

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Re: new digital meters - how to read it?

Switched-on

I had a new digital meter installed today. Upon completion, I asked the electrician to show me how to read it, however, he clean up his tools and took off, not even say a thing to me. The new meter MK10D is splashing on different numbers on the screen and I don't know which one is which. Check AGL website to find instructions on how to read this meter and only found 3 simple readings but not related to how and where to look for it on the new meter.  Contacted AGL and chat to an agent, after nearly 1 hours, the agent couldn't help and couldn't tell me what is my usage in the last 4 hrs since the meter is installed. She asked me to take photos of the meter and send them in to AGL,,,, what a jokes...Is anyone experience this kind of service from AGL? Is the a rep from AGL can feed back to this issue? Thank you upfront.