Renewables and Energy Technology

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Wind turbines, solar panels, home battery storage - if it's discussion about renewable energy you're after, you'll find it here.

Solar command slow/unresponsive

Superconductor

Any AGL solar customers having issues with their Solar Command website?
I am getting very slow response to logins even hanging.
I have cleared cache and tried it on several computers but still cannot get a decent response. This has been going on over the easter break.

4 REPLIES 4

Re: Solar command slow/unresponsive

Super Charger

Hi,

 

I've had the same problem all weekend, and it's still the same.

It just times out time after time.  Eventually, if you're lucky you can logon.

I've let AGL management know, but nothing back yet.

Re: Solar command slow/unresponsive

Superconductor

I have been advised a couple of weeks ago by AGL that they are aware of the slowness.   Over that last few days I cannot even get a connection as the logon screen times out.

Can I check that others are experiencing similar issues?

Highlighted

Re: Solar command slow/unresponsive

Superconductor

It seems that it has been fixed.  Less than a day after my previous post, the Solar command website is now responsive.

Re: Solar command slow/unresponsive

AGL Employee

@Woodunn  

Are you still having issues accessing  Solar Command ?  If so please reply direct to me  or contact VPPSA Customer Support on  1300 377 118  (option 2 option 2) during Melbourne business hours. 

 

We released some  enhancements to our logon process last month that  should have rectified your issue .

 

Regards

 

Chris