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Smart meter Mk7c

Superconductor

Is my new smart meter read online by AGL or does someone still have to call & read it in person at billing time?

Dave

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7 REPLIES 7

Re: Smart meter Mk7c

Retired AGL Moderator

Hi @Dave

 

The digital meter that has been installed can be remotely read. There is no need for a technician to attend your address to obtain the meter reads. 

 

Thanks!

Re: Smart meter Mk7c

Switched-on

When a day's data is missed/not recorded, can that data be read again remotely?
I'm surprised that has an estimate for one day's missed data 2 months beforehand.

Highlighted

Re: Smart meter Mk7c

Retired AGL Moderator

Hi @BanksiaSnapper

 

Welcome to the Community. 

 

As long as the meter data has been recorded, the data can be retrieved. However, if the data has not been recorded then we will be provided with estimated data based on historical usage. 

 

Thanks! 

Re: Smart meter Mk7c

Semiconductor

It's been 11 days since the last reading on my agl account, but the cost to date is going up per normal. should i be worried when i try to view the usage it doesn't tell me the last 11 days?

*Electricity Bought From Grid 

$34.54

*Solar Electricity Sold to Grid

$5.62

*Net Usage

28.92

Re: Smart meter Mk7c

AGL Moderator

Hi los99,

 

It sounds like we may not have been provided your usage data for approx. 11 days ago which'll prevent your data from updating. This should resolve itself within the coming week, but if it doesn't please let me know.

 

Kind regards,

 

Jayden

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This helps our Community know the answer to common questions.

Re: Smart meter Mk7c

Semiconductor

Hi Jaydeny,

until now i dont have any readings on my new smart meter. This is just getting ridiculous..... i prefer the old system where i can actually read the meter now i cant even tell what is going on.  

Re: Smart meter Mk7c

AGL Moderator

Hi los99,

 

Thank you for getting back to me.

 

Please send me a private message (by clicking on my username 'jaydeny') with your AGL account number and email address so that I can investigate this further for you.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.