Fees and charges shown in the AGL Energy App and My Account include GST, where applicable. This includes all fees and charges other than the following:
feed-in tariffs for residential customers
late payment fees
dishonour payment fees.
Flexible pricing can lower electricity costs for some households but it will not be the right choice for everyone.
Flexible pricing may lower electricity costs for households that use most of their electricity during the off-peak and shoulder periods and/or are able to shift their usage to these off-peak times.
You should review the flexible pricing rates, your energy usage patterns and your ability to change those patterns and carefully consider whether flexible pricing will be beneficial for you before changing.
To view your current energy usage and track ongoing usage, take a look at My Account. This allows customers with a smart meter to monitor their energy usage and charges throughout the day.
Visit the ‘Usage’ tab to view your daily usage and see when you use most of your energy*.
To get started log in to My Account.
*The graphs displayed in My Account should be used as a guide only as they show your usage within periods of time during the day that do not align with flexible pricing tariffs.
Flexible pricing will provide you with more choice and provides an incentive to use power at times when there is less demand for electricity, which may reduce peak demand and reduce the need for infrastructure upgrades.
The Network Costs associated with transporting electricity and gas from their generation or production source to homes and businesses make up the largest part of customers’ energy bills (see explanations of Network Costs, "Why electricity costs what it does" and "Why gas costs what it does" above).
Increased Network Costs have been a major factor increasing the costs to retail business in supplying gas and electricity to their customers.
In particular, the electricity Distribution infrastructure, including the poles and wires, sub-stations and meters has required investment for both maintenance and upgrading. The investment is necessary for a variety of reasons, including updating ageing infrastructure to maintain reliability and to keep pace with growing Peak time electricity demand.
Many of today’s appliances and lifestyle choices involve the use of large amounts of electricity. Widespread use of large flat-screen TVs, gaming consoles, personal computers, mobile devices, air conditioners, dish washers, clothes dryers, brilliant down lights and heated pools in modern homes in expanding cities has required this increased investment.