Fees and charges shown in the AGL Energy App and My Account include GST, where applicable. This includes all fees and charges other than the following:
feed-in tariffs for residential customers
late payment fees
dishonour payment fees.
For more information on fees and charges may apply to your energy plan, refer to https://www.agl.com.au/help/rates-contracts/fees-charges
The Network Costs associated with transporting electricity and gas from their generation or production source to homes and businesses make up the largest part of customers’ energy bills (see explanations of Network Costs, "Why electricity costs what it does" and "Why gas costs what it does" above).
Increased Network Costs have been a major factor increasing the costs to retail business in supplying gas and electricity to their customers.
In particular, the electricity Distribution infrastructure, including the poles and wires, sub-stations and meters has required investment for both maintenance and upgrading. The investment is necessary for a variety of reasons, including updating ageing infrastructure to maintain reliability and to keep pace with growing Peak time electricity demand.
Many of today’s appliances and lifestyle choices involve the use of large amounts of electricity. Widespread use of large flat-screen TVs, gaming consoles, personal computers, mobile devices, air conditioners, dish washers, clothes dryers, brilliant down lights and heated pools in modern homes in expanding cities has required this increased investment.
Here's how you can view the details of your current plan including tariffs. Log in to My Account and select Account Settings from the drop-down menu in the top right corner. On the Property and plans tab, select Edit next to your plan name to view plan details and tariffs.
You can also see the name of your current energy plan on page 2 of your bill under Your electricity supply details.
How do I compare and change my energy plan? Here are the steps to compare and change your electricity or gas plan:
From the My Account dashboard, in the Online services section, select Change plan
Select electricity, gas or both, then Continue .
From here you'll be able to compare your current plan against other offers and select a new one.
What discounts am I getting? You can view the details of credits, discounts, concessions and adjustments on page 2 of your bill.
To download and view your bill, log in to My Account, go to the Billing tab and select 'Download your PDF bill'.
To download and view your bill in the AGL Energy app, go to the Billing tab, select a recent bill and tap View PDF.