Submit suggestions or ideas on your online My Account experience.

Credit/Balance transfer - Pay gas bills from credit of electricity account

Pseudo68
Switched-on

Need a feature to pay gas bills from the credit of electricity account, rather than needing to contact AGL support.

11 Comments
AGL Community Manager
Status changed to: New

@Pseudo68 thanks for the suggestion! I'm making this a new, separate idea.

Switched-on

Thanks David.

If this becomes a feature, how will I get notified?

Cheers.


@Pseudo68 wrote:

Need a feature to pay gas bills from the credit of electricity account, rather than needing to contact AGL support.


 

AGL Community Manager
Status changed to: Good Idea, Vote!

@Pseudo68 a good way to track the request would be to click the "..." or options menu on this Idea, and click subscribe. You'll get email updates when the status changes or someone posts a comment.

Switched-on

@Pseudo68 wrote:

Need a feature to pay gas bills from the credit of electricity account, rather than needing to contact AGL support.


I tried that but some error displays:. Anyway I've clicked on let me know when someone responds.

 

Also is this forum Mobile Friendly? Seems to act funny!

 

LS
Starter

Yes I want to be able to pay gas bill from electricity credits. No options available on line

Starter

As a former customer (and employee) of EnergyAustralia, I was used to being able to pay my gas bill online by transferring over credit from my electricity account. If AGL don’t allow this capability very soon, I’ll go back to EA.

AGL Community Manager
Status changed to: Investigating

Hi @Ukdanny1. Thanks for the feedback. My understanding is that this feature is already being investigated, but there's no current timeframe for delivery. In the meantime, you can actually request a balance transfer by messaging us from your My Account page. Just visit https://myaccount.agl.com.au/overview and click "Message Us".

AGL Community Manager

I'm merging this one with an existing Idea.

AGL Community Manager
Status changed to: Under Consideration
 
Ric
Switched-on

I would like to see a payment method on the app for credit transfer from one account to another, when both accounts are linked. For example, my electricity is in credit, and my linked gas account is in debit. It would be nice to have the ability to transfer the available credit to pay the debit account.

Electricity has +300.00

Gas has -100.00

After transfer

Electricity has +200.00

Gas has +0.00