Ongoing Issues

unfortunately the PDF is not working to view the bill

AGL Idea Moderator
It is good to see that you are working on improving the App and adding new features. However with the new look and changes, unfortunately the PDF is not working to view the bill. It's a inconvenient and frustrating that go through many stages in order to open the bill and when you get to the step to open the bill in PDF, it does not open.
Your team should review and investigate this.
AGL Idea Moderator
Status changed to: Needs More Info

Hi Ashur, thanks for your feedback.  Can you share any screen shots of what is happening when you try open a PDF? Does it get stuck loading or do you see an error message?


Same problem today, updates to new agl app went to look at a bill and it will not open we looking to view a PDF bill


My mistake agl app and bill PDF is ok

AGL Moderator
Status changed to: Delivered

Hi @Patchman,


Apologies for the delayed reply!


Thank you for letting us know.