Ongoing Issues

Missing Usage data - android and ios

Astroboy
Switched-on

Hi, 

 

App no longer works since it was updated a few versions ago. It even tells me that "It's not you, it's us" when I try to log in to see my usage. The billing section works fine.

7 Comments
AGL Idea Moderator
Status changed to: Investigating

Hi @Astroboy, thanks for your feedback.  I'm sorry to hear you are unable to get into the app.  I'll get our team to look into this for you asap.  I just need to grab some info from your RE your account.  Lets jump into a private message to share that info.  

AGL Idea Moderator

thanks @Astroboy for the information you provided.  I'll raise with our team now to find out what is happening here.

Switched-on

@MattyY78 Any updates????

AGL Moderator
Status changed to: Delivered

Hi @Astroboy,

 

Apologies for the delayed reply!

 

I'm happy to confirm that this issue was resolved last month. If you're still having issues, please let me know!

 

Cheers,

 

Jayden

Switched-on

Hi Jayden

 

No. I'm still experiencing the same issues despite me having the latest update of the app installed.

 

Thanks

 

Switched-on

Hello????

AGL Moderator
Status changed to: Investigating

Hi Astroboy,

 

Apologies for the delayed reply!

If you can sen me a quick private message by clicking on my handle (jaydeny) with your AGL account account number and address, I'll be happy to help further. Screenshots of the errors you're seeing will help too.

 

Kind regards,

 

Jayden