Moving, Meters and Connections

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Where consent is required, AGL will seek it from whomever occupies the premises (i.e. the electricity customer). We don’t require permission from the landlord.
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Yes – if AGL hasn’t contacted you about a meter upgrade, you can request a digital meter installation.    If you’d like to enquire about a digital meter, or a product or service that may require a digital meter, simply contact us.  
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No – if AGL has contacted you to offer a digital meter upgrade, you’re not obliged to accept the offer and can continue to use your existing meter if it functions accurately.   Note that from 1 December 2017, if your existing meter is found to be faulty or has reached its typical end-of-life, you must follow your retailer’s instruction and provide safe access for the installation of a digital meter.
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Yes! AGL offers competitive business gas deals for Small Businesses, which you can check out, and sign up for, online here or call us on 1300 001 194.   AGL also has local business specialists on the ground in Perth, available to discuss your business requirements. To speak to one of our team give us a call on 1300 001 194.
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No, nothing changes. You will continue to get the same gas you get from the same pipes as your current provider. There is no need to change pipes or have bottle gas installed at your property.
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Yes you can! In fact moving is a great time to review your current energy provider. To switch gas for your home, call us on 1300 001 190 or sign up online here. For business, you can give us a call on 1300 001 194 or sign up online here, and we’ll take care of the rest.
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AGL is proudly Australian and has been in energy for 180 years, even lighting Australia’s first street gaslamp in 1841.   We’re excited to be bringing more choice in gas to WA with our great gas discounts for your home and small business.   You can sign up online for your home here and business here, or you can call us any time (yes, 24 hours a day!) on 1300 001 190.
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Please ensure there is clear access to your electricity and gas meters, remember to set your main electrical switch to 'off' so we can complete your request safely. If you don’t have access to your new property yet, contact your real estate agent to turn the main switch ‘off’. Did you recently knock down or rebuild your house and require a new connection for electricity or gas? See our New Connections FAQ.
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  After you've arranged your move with us, we’ll send you a confirmation email with a reference number and a link to your online move tracker. You can also access your move tracker anytime by logging in to My Account and selecting “Track my move”. On the date confirmed, the electricity or gas in your new home should be connected by the Distributor, who is responsible for the poles, wires, gas pipes and meters in your area. You can find your Electricity and Gas Distributor here. Once the connection is complete, be sure to check that your main switch is in the ON position.  
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To check if AGL supplies electricity or gas at your new address, simply enter your new  details in our Energy Plans page and we'll confirm if we supply at your new address. You will also be able to see your rates and get an estimate. Ready to organise your move? Choose your plan now or chat with our team.
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We require 1 business day's notice (before 1pm) for electricity connections and 3 business days for gas.
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A new connection is required when there is no physical link existing between your property and the distributor network. This may be due to: building a new house knock down/rebuild which requires a new connection for electricity or gas. To request a new gas/electricity connection please see Meters and Connections to get started.
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Your registration is specific to your current address, if you move to a new house you’ll need call us on 131 245 to re-apply to have your  Life Support Equipment registered at your new address.
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It will take up to 15 business days to complete a standard work request (unless a specific date has been agreed directly with you). Please note the following exceptions: A safe environment (nothing to prevent installation such as a loose switchboard, exposed wires or a point of attachment that is too high or low). Clear access to the meter box Unlocked gates Installing the meter will not disrupt another customers electricity supply For complex meter exchanges the distributor needs to undertake any supply related pre-work prior to the meter being installed If you have life support equipment, an appointment is always required You don't have an agreement with us to install the meter.
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In some cases, the meter read may not be accepted if: The read provided is too high or too low compared to the last actual read and compared to the average usage for the site. If the read was taken too far in the past. When you provide us with your meter read it needs to be current, so when you read the meter make sure you let us know the figure straight away. If we request a photo and it isn’t provided or the photo provided isn’t clear and accurate. Incorrect meter number provided. If we’ve been advised that the meter is disconnected, faulty, or in progress to be replaced or fixed. If the read is lower than the read taken when you began your energy plan with AGL at this address (estimated or actual read quality), then we will wait for read verification via your Distributor before accepting/rejecting the read. Process to raise a dispute regarding rejected meter read Our customers are important to us and we are here to help. If you have a complaint or are not satisfied with our service, you may request a review of our decision regarding your rejected meter read. AGL’s comprehensive  customer resolution process  details how to raise your concern and how to lodge a dispute with your relevant ombudsman if we can’t help you via our complaints process.
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