Moving, Meters and Connections

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Moving house? Let us help you understand the process.   Let us know you’re moving Choose your plan and let us know when you'd like to be connected. To be connected on the next business day, call us before 1pm Monday to Friday.    Track your move - get access to your personalised Move Tracker Available when you arrange your move online, you can stay informed on how your energy connection is progressing and edit your move details through My Account  giving you one less thing to worry about.   Make sure your home is ready to connect Please ensure there is clear access to your electricity and gas meters, remember to set your main electrical switch to 'off' so we can complete your request safely.   Move in, power on guaranteed If your power’s not on on the agreed day, we'll cover your related expenses up to $250/day (GST incl.) until your power is on^   Do you have a life support machine at your property? If someone in your household has Life Support Equipment, it’s important to plan for unexpected energy outages.  Call 131 245, to register your life support machine.   Moving tomorrow? To be connected on the next business day, call us before 1pm Monday to Friday on 131 245 .   Need extra help? See our top Moving FAQs or chat with us now.   ^If the power is not on after the agreed day, we'll cover your related expenses up to $250/day (GST incl.) until your power is on. For electricity you'll need to provide one business days' notice and ensure clear, safe access to the meter. Not applicable for WA gas customers.
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Note:  This article refers to digital meters. For other types of gas and electricity meters, such as clock dial meters, take a look at our guide on  How to read your gas & electricity meter.   If you live in VIC,  you’ll have one of the meters pictured below installed. Have a look to see which one is yours.  For NSW, QLD or SA please see our FAQ for Digital Meters.     Type 1 1. Confirm this meter’s serial number is the same as the one on your last invoice, the AGL App or My Account. Press the ‘display’ button to show the reading options on the screen. You might need to press it more than once to cycle to the correct display. If available, check the configuration reference guide on the meter to determine which display you’ll need to read. Record your usage for Peak, Off-peak (If applicable) and Solar (If applicable), including all leading zeros.   Note: The screen above shows ‘03’ in small digits. This means it’s on screen number 3, which displays the total kWh used. Do not include these numbers in your read. Do not press the ‘Boost’ button.   Reading for this digital electricity screen is: 86798   Type 2 Confirm this meter’s serial number is the same as the one on your last invoice, the AGL App or My Account. Press the ‘display’ button to show the reading options on the screen. Record your usage for Peak, Off-peak (If applicable). and Solar (If applicable), including all leading zeros. Note: If you have more than one register, keep pressing ‘display’ to show the other registers. You can check your last invoice, AGL App or My Account to confirm how many registers you have.   Reading for this digital electricity screen is: 03351   Type 3 Confirm this meter’s serial number is the same as the one on your last invoice, the AGL App or My Account. Record your usage for Peak, Off-peak (If applicable) and Solar (If applicable) including all leading zeros. Note: If you have more than one register, the screen will automatically scroll. You can check your last invoice, AGL App or My Account to confirm how many registers you have. Reading for this digital electricity screen is: 0001848 Type 4 1. Confirm this meter’s serial number is the same as the one on your last invoice, the AGL App or My Account. 2. Record your usage for Peak, Off-peak (If applicable) and Solar (If applicable) including all leading zeros. Note: If you have more than one register, the screen will automatically scroll. You can check your last invoice, AGL App or My Account to confirm how many registers you have. Reading for this digital electricity screen is: 001202 Type 5 1. Confirm this meter’s serial number is the same as the one on your last invoice, the AGL App or My Account. 2. Record your usage for Peak, Off-peak (If applicable). and Solar (If applicable), including all leading zeros. Note: If you have more than one register, the screen will automatically scroll. You can check your last invoice, AGL App or My Account to confirm how many registers you have. Reading for this digital electricity screen is: 002282
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Considering switching to AGL? Let us help you understand the process.   You don’t need to notify your old electricity provider of your decision to switch, we will take care of this on your behalf. You have a 10 business day cooling off period during which you can contact us to cancel your contract for any reason without incurring Early Termination Fees. This cooling off period runs from the date on which you receive your welcome pack containing the Product Disclosure Statement and General Terms. The switching process can take up to 10-90 business days. It is important to understand that the switch will not take place on the date you signed up, it will take place on your next meter read. Your distributor will carry out an actual reading of your meter, which will allow you to get a final bill from your current retailer. If you live in Victoria and have a smart meter, this process will take up to 5-10 business days. Once we have your final meter read, you will receive an email from us confirming your transfer to AGL! You can now log in to My Account and manage your energy usage. If you have a smart meter you will be able to see your usage information straight away, otherwise for basic meters and gas customers, you can view this info as soon as you receive your first bill. Ready to switch? Signing up is easy – just fill out the online application form and select an electricity or gas plan that suits your needs. If you’d like to view our plans first, simply visit our energy plans page. Recently signed up but can’t access My Account? View our FAQ.
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Note: This article refers to digital meters. For other types of gas and electricity meters, such as clock dial meters, take a look at our guide on How to read your gas & electricity meter.   All digital meters have a display or information button (clear or grey in colour) which lets you scroll through its different registers. What you’ll see will all depend on the type of meter you have.   The following information relates to Active Steam Meters, you'll see it labelled with an Active Stream logo, affixed on the terminal cover.  If you live in New South Wales, Queensland or South Australia, you’ll have one of the meters pictured below installed. Have a look to see which one is yours. For Victoria please see our FAQ on Electricity Digital Display meters.       Meter type: ‘Mk10D’ – Three phase, one element:     The table below shows meters register, LCD Label and Description.    Register LCD Description F03D 01 Standard Current Date and Time 1E00 03 Excess energy consumed by customer IE10 13 Excess energy exported by customer       Meter type ‘MK7C’ – One phase, one element:     LCD Description 01 Standard Current Date and Time 03 Excess energy consumed by customer 13 Excess energy exported by customer       Meter type ‘MK7A2’ – One phase, two element:     LCD Description As Per Configuration 01* Standard Current Date and Time 03* Excess energy consumed by customer 13* Excess energy exported by solar system 07* Total energy consumed by customer’s hot water 43 This register should record zero 53 Total Excess energy consumed by customer 63 Total Excess energy exported by solar system   *Some of the older meters will only have 4 LCD displays (01, 03, 07 and 13)   PFIT Solar Configuration   LCD Description As Per Configuration 01 Standard Current Date and Time 03 Excess energy consumed by customer's load 13 This register should record zero for PFIT meters 07 Total energy consumed by solar system 43 Total energy produced by customer solar system 53 Total Excess energy consumed by customer 63 Total Excess energy exported by solar system   * Lasdt updated 13th Feb 2018.
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Absolutely. We can connect gas and electricity for you at your new address.  Simply compare plans, choose the best one for you and sign up online. We'll take care of the rest - It only takes 5 minutes. All you need to sign up is an, email address and ID: driver licence, Medicare card or passport.   Learn more about  moving home .
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If you’re already with AGL, you may be charged an exit fee if your AGL energy plan carries one and you cancel your plan before its end date. If you're new to AGL, we have a range of energy plans that don’t carry exit fees. Simply speak to us today to find the right one for you.   Do you need more information? Search for answers or ask a question at The AGL Community.
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Connecting your energy to your new home is easy. Whether you're an existing customer or want to switch to us, we can help take the stress out of moving.   Our Power-on Guarantee and online move tracker means that you'll have peace of mind, the day you move in.^   Learn more about moving home.   ^Power- on Guarantee is for Electricity customers only. If the power's not on after the agreed day, we'll cover your related expenses up to $250/day (GST incl.) until your power is on. You'll need to provide one business days' notice and ensure clear, safe access to the meter.  
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No. In most cases, the same electricity rates that applied to your analogue meter will apply to your digital one.
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Who has a digital meter and how they’re rolled out is different from state to state across Australia.   In some states the roll out of digital meters is mandatory. For example in Victoria, all electricity meters have now been replaced with digital ones as part of a joint Government and industry initiative for residential and small business customers. However, in some states it’s up to the home or business owner to decide if they’d like a digital meter installed. Head to your State Government’s website to learn more about their position on digital meters where you live.
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Digital meters, are the next generation of electricity meters, replacing analogue ones. They measure your home’s electricity use in 30-minute intervals, and can send this data automatically to your energy retailer every day using a secure wireless network. Digital meters are installed by qualified electricians, and depending on your home’s set up and situation, the installation process normally takes 30 minutes to 2 hours to complete.
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You can access your metering data by completing the Single metering data request or Multiple metering data requests form available here.
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1. Log in to My Account 2. Download PDF Bill 3. Your approximate date for your next scheduled meter read can be found on page 2 of your bill under the section 'Your electricity supply details'   Need more help reading your bill? View our bill explainers 
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Your National Meter Identifier (NMI) is a unique number that you'll need if you change your electricity retailer. It’s always listed on the back of your electricity bill. What is the NMI used for? Every connection to the national electricity network is given its own NMI (National Meter Identifier). The NMI is used to ensure the correct meter data is connected to your account. The NMI is also used to: identify your supply address identify the meters and meter types at your connected address ensure that you are billed for the right amount of usage at your property. Where do I find my NMI? You can find your NMI (11 digits) under ‘Your electricity supply details’ on page 2 of your electricity bill. To obtain specific information about a NMI, please reach out to our web chat team here. Does my NMI ever change? The NMI should always stay the same for your electricity network connection point unless the location of your electricity network connection point changes - e.g. When a building is demolished, and a new meter is installed. Does my NMI stay the same when I move? The NMI is associated with an electricity network connection point, therefore when you move, you will have a new NMI at your new location.
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It’s your Meter Identification Reference Number. If you live in VIC, QLD and SA, this unique number identifies your gas meter and can be found on the back of your gas bill.    Don't have a copy of your bill? Your MIRN  should also be featured on your natural gas meter - see our guide on how to read your meter.   
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It’s your Delivery Point Identifier. If you live in NSW, this unique number identifies your gas meter and can be found on the back of your gas bill.
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Please call us on 131 245.
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Yes, as long as you’re an existing AGL customer who’s registered for My Account. If so, simply log in to see the progress of your energy connection.
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Only if you live in Queensland.   However, no matter which state you live in, please remember to switch off your electricity supply at the meter using the main switch before we can make the connection. This may happen as early as 7am on your requested date. 
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Simply plan your move online or call us on 131 245.   We require 1 business day's notice (before 1pm) for electricity connections and 3 business days for gas.
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Not always, so we suggest sharing your concession details with us again when you move to your new place – just in case. For more information about concessions, please visit the Concessions, Rebates and Grants page .
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