Moving, Meters and Connections

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Yes – but only if your State regulation permits a meter reversion. Contact us and we’ll follow the meter reversion policy in your state.
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Yes! AGL offers competitive business gas deals for Small Businesses, which you can check out, and sign up for, online here or call us on 1300 001 194.   AGL also has local business specialists on the ground in Perth, available to discuss your business requirements. To speak to one of our team give us a call on 1300 001 194.
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We can update you with an SMS once the work request is accepted by your Distributor. Your site must be accessible for the Distributor to carry out the request.
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Digital meter data is secure and confidential. AGL and our metering service providers must adhere to tight privacy controls and compliance with the Privacy Act Cth. (1988) and the Australian Privacy Principles, which cover the collection, use, disclosure and storage of personal information.
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We’ll contact you if your request attracts any non-standard charges. It's important to know that if your distributor can't access your home or business for any reason at the agreed time, this may incur a penalty fee, which you will be responsible for.
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 If there's safe and clear access to your meter, you don't have to be at the property during the installation*. For example, please ensure there are no obstacles around the meter (including debris, vegetation, pests or animals) and that any gates or meter boxes are unlocked. If you have concerns about accessibility of the meter, please contact us ahead of your scheduled visit. *If Life Support equipment is present, we require you to be at the property to confirm supply is completely restored after the meter is changed.
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If you're not sure what your property requires, get in touch with our New Connections team on 1800 680 430.
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When we exchange meters or in some cases for other meter works, we may need to disrupt your electricity supply for a short period. The letter you received is your notice of the expected time and date when the technician will visit your property and the disruption will occur.   If there is safe and clear access to your meter, there's nothing you need to do – you don't even need to be at the property unless you have Life Support Equipment. If Life Support equipment is present, we require you to be at the property to confirm supply is completely restored after the meter is changed. For more information see our Customer Charter.  
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Yes - all digital meters meet the wireless electro-magnetic exposure limits set by the Australian Radiation Protection and Nuclear Safety Agency (ARPANSA) and meet current Australian Standards, including those related to safety.   Digital meters have lower emissions than many other electrical devices commonly found in households, such as mobile and cordless phones, Wi-Fi modems, microwaves, televisions and baby monitors. For more information, view the ARPANSA fact sheet.
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No – your digital meter operates at a low frequency and power level; it will not interfere with any other equipment in your home.
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Your registration is specific to your current address, if you move to a new house you’ll need to contact us to re-apply to have your  Life Support Equipment registered at your new address.
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It will take up to 15 business days to complete a standard work request (unless a specific date has been agreed directly with you). Please note the following exceptions: A safe environment (nothing to prevent installation such as a loose switchboard, exposed wires or a point of attachment that is too high or low). Clear access to the meter box Unlocked gates Installing the meter will not disrupt another customers electricity supply For complex meter exchanges the distributor needs to undertake any supply related pre-work prior to the meter being installed If you have life support equipment, an appointment is always required You don't have an agreement with us to install the meter.
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Power of Choice is a government-led, industry-wide program to provide consumers with more opportunities to make informed choices about the way you use electricity products and services.
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Absolutely. Digital meter data is secure and all personal information is confidential. No customer names or addresses are attached to the transmission of meter data. The meter number and NMI (National Meter Identifier) are matched up with customer information only after it has reached the central data station, which is secured. For more details, view our  Privacy Policy.
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