Moving, Meters and Connections

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No – your digital meter operates at a low frequency and power level; it will not interfere with any other equipment in your home.
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We will update you with an SMS once the work request is accepted by your Distributor or Meter Provider. Your site must be accessible for the Distributor or Meter Provider to carry out the request.
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Yes - all digital meters meet the wireless electro-magnetic exposure limits set by the Australian Radiation Protection and Nuclear Safety Agency (ARPANSA) and meet current Australian Standards, including those related to safety.   Digital meters have lower emissions than many other electrical devices commonly found in households, such as mobile and cordless phones, Wi-Fi modems, microwaves, televisions and baby monitors. For more information, view the ARPANSA fact sheet.
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We’ll contact you if your request attracts any non-standard charges. It's important to know that if your distributor can't access your home or business for any reason at the agreed time, this may incur a penalty fee, which you will be responsible for.
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We’ll notify you if we're planning an upgrade to your current meter, at which point, you can contact us to opt out. However, opting out of a current or future new meter deployment won’t stop you from receiving a digital meter if your current meter needs to be replaced for technical, regulatory or maintenance reasons.   For more information, see the Australian Energy Regulator’s Smart Meters and You Fact Sheet.    
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 If there's safe and clear access to your meter, you don't have to be at the property during the installation*. For example, please ensure there are no obstacles around the meter (including debris, vegetation, pests or animals) and that any gates or meter boxes are unlocked. If you have concerns about accessibility of the meter, please contact us ahead of your scheduled visit. *If Life Support equipment is present, we require you to be at the property to confirm supply is completely restored after the meter is changed.
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We can update you with an SMS once the work request is accepted by your Distributor. Your site must be accessible for the Distributor to carry out the request.
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Where we exchange your existing meter for a digital meter, you won’t have to pay for any upfront standard installation costs. In some cases, following a visit from our meter technician, you may be asked to undertake remedial works at your own (or your landlord’s) cost to ensure the site is safe, accessible and suitable for a new meter installation.
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To check if AGL supplies electricity or gas at your new address, simply enter your new  details in our Energy Plans page and we'll confirm if we supply at your new address. You will also be able to see your rates and get an estimate. Ready to organise your move? Choose your plan now or chat with our team.
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If you're not sure what your property requires, get in touch with our New Connections team on 1800 680 430.
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When we exchange meters or in some cases for other meter works, we may need to disrupt your electricity supply for a short period. The letter you received is your notice of the expected time and date when the technician will visit your property and the disruption will occur.   If there is safe and clear access to your meter, there's nothing you need to do – you don't even need to be at the property unless you have Life Support Equipment. If Life Support equipment is present, we require you to be at the property to confirm supply is completely restored after the meter is changed. For more information see our Customer Charter.  
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Power of Choice is a government-led, industry-wide program to provide consumers with more opportunities to make informed choices about the way you use electricity products and services.
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It will take up to 15 business days to complete a standard work request (unless a specific date has been agreed directly with you). Please note the following exceptions: A safe environment (nothing to prevent installation such as a loose switchboard, exposed wires or a point of attachment that is too high or low). Clear access to the meter box Unlocked gates Installing the meter will not disrupt another customers electricity supply For complex meter exchanges the distributor needs to undertake any supply related pre-work prior to the meter being installed If you have life support equipment, an appointment is always required You don't have an agreement with us to install the meter.
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Absolutely. Digital meter data is secure and all personal information is confidential. No customer names or addresses are attached to the transmission of meter data. The meter number and NMI (National Meter Identifier) are matched up with customer information only after it has reached the central data station, which is secured. For more details, view our  Privacy Policy.
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Your registration is specific to your current address, if you move to a new house you’ll need to contact us to re-apply to have your  Life Support Equipment registered at your new address.
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