Moving, Meters and Connections

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After 1 December 2017, when the new rules take effect, all customers with new homes will have a digital meter installed. Simply contact us to arrange.
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You'll need to make sure that they can access your site. This means:   A clean site, free from rubbish Clear access to the meter box Unlocked gates.   If your site is not in a satisfactory condition, the distributor, metering provider or technician will attempt to speak to the site contact and alert us to advise of any issues. If we are contacted, we will then notify you.
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Yes - digital meters are equipped with remote functionality to disconnect and reconnect, as well as features to protect against hazards such as electric shock and fire damage.   If you do not wish to have remote communications enabled on your digital meter, you can request this at the time of installation. Additional charges may apply for digital meters without remote communications and some products or services may not be available.
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AGL is proudly Australian and has been in energy for 180 years, even lighting Australia’s first street gaslamp in 1841.   We’re excited to be bringing more choice in gas to WA with our great gas discounts for your home and small business.   You can sign up online for your home here and business here, or you can call us any time (yes, 24 hours a day!) on 1300 001 190.
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If you’re experiencing issues which you think are due to your digital meter, contact us and we’ll investigate.
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Because fees vary according to the work required and the Distributor operating in your area, we are unable to quote a set fee. Charges are set by your Distributor and passed on by AGL.   While your acceptance of any standard fees is required as part of your application, if your Distributor classifies your fee as non-standard, we will get in touch before proceeding.
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No, nothing changes. You will continue to get the same gas you get from the same pipes as your current provider. There is no need to change pipes or have bottle gas installed at your property.
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If your meter read was not accepted, it may be becaus e:     The read was too high or too low compared to the last official read   The read   has been taken too far in the past   The photo provided wasn’t clear or accurate   No photo was provided when requested   T he meter number was incorrect in a different way   Our records indicate the meter is faulty , disconnected, or pending replacement   Dispute a rejected meter read   If your meter read was rejected and you think it doesn’t match any of the above reasons, you can dispute it. Head to our complaints page for more details.
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Yes – a digital meter installation can still proceed, however the meter technician will need to test the strength of the telecommunications signal to your property. If the signal is found to be too weak to deliver remote services (such as meter readings) to your home, the wireless communications signal may need to be switched off and alternative arrangements put in place. We’ll discuss these alternative arrangements with you if they’re necessary. 
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All wiring issues associated with the circuitry in the home, the switchboard and the meter box are the responsibility of the homeowner. If a site defect has been discovered at your home, get in touch with your landlord or real estate agency and ask them to address the problem. AGL can guide you through the process.  
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Yes – having a digital meter should not prevent you from transferring to another retailer.  If you experience any difficulties, start by contacting your existing retailer.   If you continue to experience transfer issues, the independent Ombudsmen in your State may be able to help. 
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Yes – but only if your State regulation permits a meter reversion. Contact us and we’ll follow the meter reversion policy in your state.
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Digital meters are not dangerous. All digital meters installed are regulated by the Australian Communications and Media Authority and have frequencies similar to common household electronics like mobile phones and televisions. The Australian Radiation Protection and Nuclear Safety Agency sets exposure limits and concludes that ‘no scientific evidence exists that low levels of radio-frequency electromagnetic energy exposure from digital meters causes any health effects or symptoms of ill-health'.   For more information, visit:   NSW: Are smart meters dangerous to my health? SA: Smart Meters QLD: Digital Meters VIC: Smart Meters Safety 
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There are three types of gas installations that you can apply for:   A mains construction is where there is no existing gas mains available in the street. A service line installation is where there is no existing gas line connected to the meter box. The service line must be in place prior to a gas meter being installed. A meter only installation is where there is an existing service line installed, and only the physical meter is required.
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Digital meters and their communication networks are equipped with advanced security features that prevent unauthorised access.   The wireless links between digital meters and retailers like AGL are encrypted and cannot be disabled. These links do not use the internet, providing further security.  No customer names or addresses are attached to the transmission of meter data.
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Yes! AGL offers competitive business gas deals for Small Businesses, which you can check out, and sign up for, online here or call us on 1300 001 194.   AGL also has local business specialists on the ground in Perth, available to discuss your business requirements. To speak to one of our team give us a call on 1300 001 194.
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Yes. With the Australian Government’s Power of Choice reforms which came into effect in December 2017, all customers with new homes will have a digital meter installed. Simply contact us to arrange.
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Digital meters can be used to help you identify when your electricity usage peaks. With our helpful online tools, including AGL My Account and the AGL App, you can view more timely data – so you don’t have to wait until your bill arrives to see your usage charges.   Another key benefit of digital meters is more accurate meter reads. As digital meters can be read remotely and your usage data is sent automatically, in most cases the need for on-site meter reads and estimated bills is significantly reduced.
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Digital meter data is secure and confidential. AGL and our metering service providers must adhere to tight privacy controls and compliance with the Privacy Act Cth. (1988) and the Australian Privacy Principles, which cover the collection, use, disclosure and storage of personal information.
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It can take up to 10 business days to complete the removal, and up to five business days to update you on your request status.
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