To check if AGL supplies electricity or gas at your new address, simply enter your new details in our Energy Plans page and we'll confirm if we supply at your new address. You will also be able to see your rates and get an estimate. Ready to organise your move? Choose your plan now or chat with our team.
Yes – a digital meter installation can still proceed, however the meter technician will need to test the strength of the telecommunications signal to your property. If the signal is found to be too weak to deliver remote services (such as meter readings) to your home, the wireless communications signal may need to be switched off and alternative arrangements put in place. We’ll discuss these alternative arrangements with you if they’re necessary.
Yes - digital meters are equipped with remote functionality to disconnect and reconnect, as well as features to protect against hazards such as electric shock and fire damage.
If you do not wish to have remote communications enabled on your digital meter, you can request this at the time of installation. Additional charges may apply for digital meters without remote communications and some products or services may not be available.
You'll need to make sure that they can access your site. This means:
A clean site, free from rubbish
Clear access to the meter box
If your site is not in a satisfactory condition, the distributor, metering provider or technician will attempt to speak to the site contact and alert us to advise of any issues. If we are contacted, we will then notify you.
No – having a digital meter installed does not affect your customer rights or the protections provided to you under the National Energy Retail Rules. You still have the right to seek and access energy concessions, rebates and hardship schemes offered by AGL, other retailers or the State Government (where applicable in conjunction with each scheme’s conditions). You also retain access to existing dispute resolution paths.
Yes you can! In fact moving is a great time to review your current energy provider. To switch gas for your home, call us on 1300 001 190 or sign up online here. For business, you can give us a call on 1300 001 194 or sign up online here, and we’ll take care of the rest.
We’ll notify you if we're planning an upgrade to your current meter, at which point, you can contact us to opt out. However, opting out of a current or future new meter deployment won’t stop you from receiving a digital meter if your current meter needs to be replaced for technical, regulatory or maintenance reasons.
For more information, see the Australian Energy Regulator’s Smart Meters and You Fact Sheet.
There are three types of gas installations that you can apply for:
A mains construction is where there is no existing gas mains available in the street.
A service line installation is where there is no existing gas line connected to the meter box. The service line must be in place prior to a gas meter being installed.
A meter only installation is where there is an existing service line installed, and only the physical meter is required.
Digital meters and their communication networks are equipped with advanced security features that prevent unauthorised access.
The wireless links between digital meters and retailers like AGL are encrypted and cannot be disabled. These links do not use the internet, providing further security. No customer names or addresses are attached to the transmission of meter data.
All wiring issues associated with the circuitry in the home, the switchboard and the meter box are the responsibility of the homeowner. If a site defect has been discovered at your home, get in touch with your landlord or real estate agency and ask them to address the problem. AGL can guide you through the process.
AGL is proudly Australian and has been in energy for 180 years, even lighting Australia’s first street gaslamp in 1841.
We’re excited to be bringing more choice in gas to WA with our great gas discounts for your home and small business.
You can sign up online for your home here and business here, or you can call us any time (yes, 24 hours a day!) on 1300 001 190.
Digital meters can be used to help you identify when your electricity usage peaks. With our helpful online tools, including AGL My Account and the AGL App, you can view more timely data – so you don’t have to wait until your bill arrives to see your usage charges.
Another key benefit of digital meters is more accurate meter reads. As digital meters can be read remotely and your usage data is sent automatically, in most cases the need for on-site meter reads and estimated bills is significantly reduced.
Digital meters are not dangerous. All digital meters installed are regulated by the Australian Communications and Media Authority and have frequencies similar to common household electronics like mobile phones and televisions. The Australian Radiation Protection and Nuclear Safety Agency sets exposure limits and concludes that ‘no scientific evidence exists that low levels of radio-frequency electromagnetic energy exposure from digital meters causes any health effects or symptoms of ill-health'.
For more information, visit:
Smart Meters (For Households)
Smart Meters (For Business)
SA: Smart Meters
QLD: Digital Meters
VIC: Smart Meters Safety
Yes – having a digital meter should not prevent you from transferring to another retailer. If you experience any difficulties, start by contacting your existing retailer.
If you continue to experience transfer issues, the independent Ombudsmen in your State may be able to help.