A new connection is required when there is no physical link existing between your property and the distributor network. This may be due to:
building a new house
knock down/rebuild which requires a new connection for electricity or gas.
To request a new gas/electricity connection please see Meters and Connections to get started.
Yes. If you have a basic meter, a self service meter read will allow you to get usage updates and projected bill information at any point in your billing cycle.
Self service meter reads are not available if you have a remotely read digital meter, as these provide almost real-time electricity usage data. However, if you have a smart meter installed, electricity readings are automatic and do not need to be manually read.
See our guide to reading your own energy meter
Learn how to submit a reading using the AGL Energy App.
Learn how to submit a reading using My Account.
Find out more information about Self Service Meter Read Still need help reporting your monthly meter read? Contact us.
To get started, here's what you should have ready to go:
a form of a personal identification, such as your driver's license, Medicare card, or passport
a valid email address
your flybuys number if you want to receive points for signing up and paying your bill
Once you're ready, choose an electricity or gas plan that suits your needs and complete the online application. Or for more information, contact us.
Absolutely. We can connect gas and electricity for you at your new address.
Simply compare plans, choose the best one for you and sign up online. We'll take care of the rest - It only takes 5 minutes. All you need to sign up is an, email address and ID: driver licence, Medicare card or passport.
Learn more about moving home .
Please ensure there is clear access to your electricity and gas meters, remember to set your main electrical switch to 'off' so we can complete your request safely. If you don’t have access to your new property yet, contact your real estate agent to turn the main switch ‘off’. Did you recently knock down or rebuild your house and require a new connection for electricity or gas? See our New Connections FAQ.
Not always, so we suggest sharing your concession details with us again when you move to your new place – just in case.
For more information about concessions, please visit the Concessions, Rebates and Grants page .
If you have organised your move with us and there is no electricity or gas at your new home, please contact us.
If you haven’t arranged your move, you can do this online, or contact us so we can start the process as quickly as possible for you.
After you've arranged your move with us, we’ll send you a confirmation email with a reference number and a link to your online move tracker. You can also access your move tracker anytime by logging in to My Account and selecting “Track my move”. On the date confirmed, the electricity or gas in your new home should be connected by the Distributor, who is responsible for the poles, wires, gas pipes and meters in your area. You can find your Electricity and Gas Distributor here.
Once the connection is complete, be sure to check that your main switch is in the ON position.
Once AGL has confirmed details of a digital meter installation at your property, a qualified electrical installer will be sent to complete the installation. Sometimes during the process, an issue (commonly called a ‘site defect’) is discovered which prevents the installer from continuing immediately with the job. This could include the discovery of electrical issues or on-site contaminants, like asbestos. If this occurs, the meter installer will provide you with information outlining the site defect, why it prevented installation, who is responsible for rectification works and who you should contact to discuss the matter further.
Note that wiring issues associated with the circuitry in the home, the switchboard and the meter box remain the responsibility of the homeowner.
Yes – if AGL hasn’t contacted you about a meter upgrade, you can request a digital meter installation.
If you’d like to enquire about a digital meter, or a product or service that may require a digital meter, simply contact us.
No – if AGL has contacted you to offer a digital meter upgrade, you’re not obliged to accept the offer and can continue to use your existing meter if it functions accurately.
Note that from 1 December 2017, if your existing meter is found to be faulty or has reached its typical end-of-life, you must follow your retailer’s instruction and provide safe access for the installation of a digital meter.
No – having a digital meter installed does not affect your customer rights or the protections provided to you under the National Energy Retail Rules. You still have the right to seek and access energy concessions, rebates and hardship schemes offered by AGL, other retailers or the State Government (where applicable in conjunction with each scheme’s conditions). You also retain access to existing dispute resolution paths.
Digital meter data is secure and confidential. There are strict guidelines in place for the protection of this information, whether it’s collected from your existing meter or a digital meter. The collection, use and disclosure of metering data is also subject to strict confidentiality rules, and access to electricity usage data and other information is restricted.
By law, metering data can only be accessed by customers, the meter reader, your energy retailer and others who are entitled to it (e.g. authorised bodies, distribution networks or third party service providers with your consent).
AGL and other retailers must comply with the Privacy Act Cth. (1988), which includes the National Australian Privacy Principles; these principles set clear restrictions on the use, disclosure and storage of personal information.
Yes you can! In fact moving is a great time to review your current energy provider. To switch gas for your home, call us on 1300 001 190 or sign up online here. For business, you can give us a call on 1300 001 194 or sign up online here, and we’ll take care of the rest.
If your meter read was not accepted, it may be becaus e:
The read was too high or too low compared to the last official read
The read has been taken too far in the past
The photo provided wasn’t clear or accurate
No photo was provided when requested
T he meter number was incorrect in a different way
Our records indicate the meter is faulty , disconnected, or pending replacement
Dispute a rejected meter read
If your meter read was rejected and you think it doesn’t match any of the above reasons, you can dispute it. Head to our complaints page for more details.