Moving house? Let us help you understand the process.
Let us know you’re moving
Choose your plan and let us know when you'd like to be connected. To be connected on the next business day, call us before 1pm Monday to Friday.
Track your move - get access to your personalised Move Tracker
Available when you arrange your move online, you can stay informed on how your energy connection is progressing and edit your move details through My Account giving you one less thing to worry about.
Make sure your home is ready to connect
Please ensure there is clear access to your electricity and gas meters, remember to set your main electrical switch to 'off' so we can complete your request safely.
Move in, power on guaranteed
If your power’s not on on the agreed day, we'll cover your related expenses up to $250/day (GST incl.) until your power is on^
Do you have a life support machine at your property?
If someone in your household has Life Support Equipment, it’s important to plan for unexpected energy outages. Contact us to register your life support machine.
To be connected on the next business day, call us before 1pm Monday to Friday.
Need extra help?
See our top Moving FAQs, message us in My Account or chat with us.
^If the power is not on after the agreed day, we'll cover your related expenses up to $250/day (GST incl.) until your power is on. For electricity you'll need to provide one business days' notice and ensure clear, safe access to the meter. Not applicable for WA gas customers.
After you've arranged your move with us, we’ll send you a confirmation email with a reference number and a link to your online move tracker. You can also access your move tracker anytime by logging in to My Account and selecting “Track my move”. On the date confirmed, the electricity or gas in your new home should be connected by the Distributor, who is responsible for the poles, wires, gas pipes and meters in your area. You can find your Electricity and Gas Distributor here.
Once the connection is complete, be sure to check that your main switch is in the ON position.
Connecting your energy to your new home is easy. Whether you're an existing customer or want to switch to us, we can help take the stress out of moving.
Our Power on Guarantee and online move tracker means that you'll have peace of mind, the day you move in.^
Learn more about moving home.
^Power on Guarantee is for electricity customers only. If the power's not on after the agreed day, we'll cover your related expenses up to $250/day (GST incl.) until your power is on. You'll need to provide one business days' notice and ensure clear, safe access to the meter.
Visual inspections are only required if you live in Queensland. The distributor (who looks after the poles, wires and gas pipes in your area) requires a visual inspection of your meter to ensure that your meter is safe.
Exit fees apply if you are in a fixed term contract with AGL and you cancel this contract whilst still in the contract length. If you take AGL with you to your new address, this exit fee may be waived.
Please ensure there is clear access to your electricity and gas meters, remember to set your main electrical switch to 'off' so we can complete your request safely. If you don’t have access to your new property yet, contact your real estate agent to turn the main switch ‘off’. Did you recently knock down or rebuild your house and require a new connection for electricity or gas? See our New Connections FAQ.
Only if you live in Queensland.
However, no matter which state you live in, please remember to switch off your electricity supply at the meter using the main switch before we can make the connection. This may happen as early as 7am on your requested date.
Absolutely. We can connect gas and electricity for you at your new address.
Simply compare plans, choose the best one for you and sign up online. We'll take care of the rest - It only takes 5 minutes. All you need to sign up is an, email address and ID: driver licence, Medicare card or passport.
Learn more about moving home .
If you have organised your move with us and there is no electricity or gas at your new home, please contact us.
If you haven’t arranged your move, you can do this online, or contact us so we can start the process as quickly as possible for you.
Not always, so we suggest sharing your concession details with us again when you move to your new place – just in case.
For more information about concessions, please visit the Concessions, Rebates and Grants page .
To check if AGL supplies electricity or gas at your new address, simply enter your new details in our Energy Plans page and we'll confirm if we supply at your new address. You will also be able to see your rates and get an estimate. Ready to organise your move? Choose your plan now or chat with our team.
Yes you can! In fact moving is a great time to review your current energy provider. To switch gas for your home, call us on 1300 001 190 or sign up online here. For business, you can give us a call on 1300 001 194 or sign up online here, and we’ll take care of the rest.