Moving, Meters and Connections

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Digital meters are not dangerous. All digital meters installed are regulated by the Australian Communications and Media Authority and have frequencies similar to common household electronics like mobile phones and televisions. The Australian Radiation Protection and Nuclear Safety Agency sets exposure limits and concludes that ‘no scientific evidence exists that low levels of radio-frequency electromagnetic energy exposure from digital meters causes any health effects or symptoms of ill-health'.   For more information, visit:   NSW: Smart Meters (For Households) Smart Meters (For Business) SA: Smart Meters QLD: Digital Meters VIC: Smart Meters Safety 
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Connecting your energy to your new home is easy. Whether you're an existing customer or want to switch to us, we can help take the stress out of moving.   Our Power on Guarantee and online move tracker means that you'll have peace of mind, the day you move in.^   Learn more about moving home.   ^Power on Guarantee is for electricity customers only. If the power's not on after the agreed day, we'll cover your related expenses up to $250/day (GST incl.) until your power is on. You'll need to provide one business days' notice and ensure clear, safe access to the meter.  
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Depending on your state, you may have to pay a charge for your final gas or electricity meter reading. Your distributor will bill us, and we’ll pass-through to your final bill. You can view the details on our Fees and Charges page.   If you would like to disconnect your gas or electricity, you can get in touch with our web chat team here. 
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Moving house? Let us help you understand the process.   Let us know you’re moving Choose your plan and let us know when you'd like to be connected. To be connected on the next business day, call us before 1pm Monday to Friday.    Track your move - get access to your personalised Move Tracker Available when you arrange your move online, you can stay informed on how your energy connection is progressing and edit your move details through My Account  giving you one less thing to worry about.   Make sure your home is ready to connect Please ensure there is clear access to your electricity and gas meters, remember to set your main electrical switch to 'off' so we can complete your request safely.   Move in, power on guaranteed If your power’s not on on the agreed day, we'll cover your related expenses up to $250/day (GST incl.) until your power is on^   Do you have a life support machine at your property? If someone in your household has Life Support Equipment, it’s important to plan for unexpected energy outages.  Contact us to register your life support machine.   Moving tomorrow? To be connected on the next business day, call us before 1pm Monday to Friday.   Need extra help? See our top Moving FAQs, message us in My Account or chat with us.   ^If the power is not on after the agreed day, we'll cover your related expenses up to $250/day (GST incl.) until your power is on. For electricity you'll need to provide one business days' notice and ensure clear, safe access to the meter. Not applicable for WA gas customers.
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Installation is performed by your local Distributor, and timelines vary between states.   You can find out who your local distributor is by using the lookup tool on this page:   Energy Distributor Lookup Tool   New South Wales For service line and meter installations, a standard quote will be provided in 5 business days, and a non-standard quote provided in 10 business days. After you accept the quote, the Distributor will determine the timeframe for the installation.   For meter-only installations, once you have accepted the quote, your gas plumber will advise on installation timelines.   Victoria It may take up to 30 business days for service lines and an additional three business days for meter installation. If you are requesting a service line installation, this is usually the longest step in the process, due to site and weather conditions. The Distributor must install the service line before the meter can be installed.   Queensland It may take up to 20 business days for service lines and an additional three business days for meter installation. If you are requesting a service line installation, this is usually the longest step in the process, due to site and weather conditions. The Distributor must install the service line before the meter can be installed.   South Australia It may take up to 30 business days for service lines and an additional 3 business days for meter installation. If you are requesting a service line installation, this is usually the longest step in the process, due to site and weather conditions. The Distributor must install the service line before the meter can be installed.   Western Australia Mains construction may take up to eight weeks. For service lines, it is three weeks for new build dwellings and one week for existing dwellings.
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AGL does not perform installation of your electricity meter. This is done by your local energy Distributor and Meter Provider.   You can find out who your local distributor is by using the lookup tool on this page:   Energy Distributor Lookup Tool If you live in Victoria:  Your Distributor (the company responsible for the poles, wires and meters in your area) and Meter Provider (the company responsible for the meters in your area) are responsible for visiting the site and installing the meter. In most cases, it should take between 15-30 business days to complete a standard work request.    If you live in New South Wales / South Australia / Queensland: For a new meter installation, a meter provider will install the meter within 6 business days or on a specific date agreed with you after the Distributor (the company responsible for the poles and wires) has completed the connection/supply work.   The installation is subject to the following pre-conditions: You have an agreement with us to install the meter A safe environment (nothing to prevent installation such as a loose switchboard, exposed wires or a point of attachment that is too high or low). Clear access to the meter box Unlocked gates  Installing the meter will not disrupt another customers electricity supply
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Your National Meter Identifier (NMI) is a unique number that you'll need if you change your electricity retailer. It’s always listed on the back of your electricity bill. What is the NMI used for? Every connection to the national electricity network is given its own NMI (National Meter Identifier). The NMI is used to ensure the correct meter data is connected to your account. The NMI is also used to: identify your supply address identify the meters and meter types at your connected address ensure that you are billed for the right amount of usage at your property. Where do I find my NMI? You can find your NMI (11 digits) under ‘Your electricity supply details’ on page 2 of your electricity bill. See your last paper bill, the PDF in your last emailed bill, in My Account or get in touch if you don't have a bill yet.  To obtain specific information about a NMI, please reach out to our web chat team here. Does my NMI ever change? The NMI should always stay the same for your electricity network connection point unless the location of your electricity network connection point changes - e.g. When a building is demolished, and a new meter is installed. Does my NMI stay the same when I move? The NMI is associated with an electricity network connection point, therefore when you move, you will have a new NMI at your new location.
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It’s your Meter Identification Reference Number. If you live in VIC, QLD and SA, this unique number identifies your gas meter and can be found on the back of your gas bill.    Don't have a copy of your bill? Your MIRN  should also be featured on your natural gas meter - see our guide on how to read your meter.   
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Yes. If you have a basic meter, a self service meter read will allow you to get usage updates and projected bill information at any point in your billing cycle.    Self service meter reads are not available if you have a remotely read digital meter, as these provide almost real-time electricity usage data. However, if you have a smart meter installed, electricity readings are automatic and do not need to be manually read.   See our guide to reading your own energy meter   Learn how to submit a reading using the AGL Energy App.  Learn how to submit a reading using My Account.    Find out more information about Self Service Meter Read Still need help reporting your monthly meter read? Contact us.
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Note: This article refers to digital meters. For other types of gas and electricity meters, such as clock dial meters, take a look at our guide on How to read your gas & electricity meter.   All digital meters have a display or information button (clear or grey in colour) which lets you scroll through its different registers. What you’ll see will all depend on the type of meter you have.   The following information relates to Active Steam Meters, you'll see it labelled with an Active Stream logo, affixed on the terminal cover.  If you live in New South Wales, Queensland or South Australia, you’ll have one of the meters pictured below installed. Have a look to see which one is yours. For Victoria please see our FAQ on Electricity Digital Display meters.       Meter type: ‘Mk10D’ – Three phase, one element:     The table below shows meters register, LCD Label and Description.    Register LCD Description F03D 01 Standard Current Date and Time 1E00 03 Excess energy consumed by customer IE10 13 Excess energy exported by customer       Meter type ‘MK7C’ – One phase, one element:     LCD Description 01 Standard Current Date and Time 03 Excess energy consumed by customer 13 Excess energy exported by customer       Meter type ‘MK7A2’ – One phase, two element:     LCD Description As Per Configuration 01* Standard Current Date and Time 03* Excess energy consumed by customer 13* Excess energy exported by solar system 07* Total energy consumed by customer’s hot water 43 This register should record zero 53 Total Excess energy consumed by customer 63 Total Excess energy exported by solar system   *Some of the older meters will only have 4 LCD displays (01, 03, 07 and 13)   PFIT Solar Configuration   LCD Description As Per Configuration 01 Standard Current Date and Time 03 Excess energy consumed by customer's load 13 This register should record zero for PFIT meters 07 Total energy consumed by solar system 43 Total energy produced by customer solar system 53 Total Excess energy consumed by customer 63 Total Excess energy exported by solar system   * Lasdt updated 13th Feb 2018.
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Note:  This article refers to digital meters. For other types of gas and electricity meters, such as clock dial meters, take a look at our guide on  How to read your gas & electricity meter.   If you live in VIC,  you’ll have one of the meters pictured below installed. Have a look to see which one is yours.  For NSW, QLD or SA please see our FAQ for Digital Meters.     Type 1 1. Confirm this meter’s serial number is the same as the one on your last invoice, the AGL App or My Account. Press the ‘display’ button to show the reading options on the screen. You might need to press it more than once to cycle to the correct display. If available, check the configuration reference guide on the meter to determine which display you’ll need to read. Record your usage for Peak, Off-peak (If applicable) and Solar (If applicable), including all leading zeros.   Note: The screen above shows ‘03’ in small digits. This means it’s on screen number 3, which displays the total kWh used. Do not include these numbers in your read. Do not press the ‘Boost’ button.   Reading for this digital electricity screen is: 86798   Type 2 Confirm this meter’s serial number is the same as the one on your last invoice, the AGL App or My Account. Press the ‘display’ button to show the reading options on the screen. Record your usage for Peak, Off-peak (If applicable). and Solar (If applicable), including all leading zeros. Note: If you have more than one register, keep pressing ‘display’ to show the other registers. You can check your last invoice, AGL App or My Account to confirm how many registers you have.   Reading for this digital electricity screen is: 03351   Type 3 Confirm this meter’s serial number is the same as the one on your last invoice, the AGL App or My Account. Record your usage for Peak, Off-peak (If applicable) and Solar (If applicable) including all leading zeros. Note: If you have more than one register, the screen will automatically scroll. You can check your last invoice, AGL App or My Account to confirm how many registers you have. Reading for this digital electricity screen is: 0001848 Type 4 1. Confirm this meter’s serial number is the same as the one on your last invoice, the AGL App or My Account. 2. Record your usage for Peak, Off-peak (If applicable) and Solar (If applicable) including all leading zeros. Note: If you have more than one register, the screen will automatically scroll. You can check your last invoice, AGL App or My Account to confirm how many registers you have. Reading for this digital electricity screen is: 001202 Type 5 1. Confirm this meter’s serial number is the same as the one on your last invoice, the AGL App or My Account. 2. Record your usage for Peak, Off-peak (If applicable). and Solar (If applicable), including all leading zeros. Note: If you have more than one register, the screen will automatically scroll. You can check your last invoice, AGL App or My Account to confirm how many registers you have. Reading for this digital electricity screen is: 002282
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Considering switching to AGL? Let us help you understand the process.   You don’t need to notify your old electricity provider of your decision to switch, we will take care of this on your behalf. You have a 10 business day cooling off period during which you can contact us to cancel your contract for any reason without incurring Early Termination Fees. This cooling off period runs from the date on which you receive your welcome pack containing the Product Disclosure Statement and General Terms. The switching process can take up to 10-90 business days. It is important to understand that the switch will not take place on the date you signed up, it will take place on your next meter read. Your distributor will carry out an actual reading of your meter, which will allow you to get a final bill from your current retailer. If you live in Victoria and have a smart meter, this process will take up to 5-10 business days. Once we have your final meter read, you will receive confirmation from us of your transfer to AGL! You can now log in to My Account and manage your energy usage. If you have a smart meter you will be able to see your usage information straight away, otherwise for basic meters and gas customers, you can view this info as soon as you receive your first bill. Ready to switch? Signing up is easy – just fill out the online application form and select an electricity or gas plan that suits your needs. If you’d like to view our plans first, simply visit our energy plans page. Recently signed up but can’t access My Account? View our FAQ.
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If you have organised your move with us and there is no electricity or gas at your new home, please contact us. If you haven’t arranged your move, you can do this online, or contact us so we can start the process as quickly as possible for you.
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To get started, here's what you should have ready to go:   a form of a personal identification, such as your driver's license, Medicare card, or passport a valid email address your flybuys number if you want to receive points for signing up and paying your bill   Once you're ready, choose an electricity or gas plan that suits your needs and complete the online application. Or for more information, contact us.   
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Simply plan your move online or contact us.   We require 1 business day's notice (before 1pm) for electricity connections and 3 business days for gas.
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Your registration is specific to your current address, if you move to a new house you’ll need to contact us to re-apply to have your  Life Support Equipment registered at your new address.
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Please contact us.
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If your meter read was not accepted, it may be becaus e:     The read was too high or too low compared to the last official read   The read   has been taken too far in the past   The photo provided wasn’t clear or accurate   No photo was provided when requested   T he meter number was incorrect in a different way   Our records indicate the meter is faulty , disconnected, or pending replacement   Dispute a rejected meter read   If your meter read was rejected and you think it doesn’t match any of the above reasons, you can dispute it. Head to our complaints page for more details.
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Visual inspections are only required if you live in Queensland. The distributor (who looks after the poles, wires and gas pipes in your area) requires a visual inspection of your meter to ensure that your meter is safe.
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  After you've arranged your move with us, we’ll send you a confirmation email with a reference number and a link to your online move tracker. You can also access your move tracker anytime by logging in to My Account and selecting “Track my move”. On the date confirmed, the electricity or gas in your new home should be connected by the Distributor, who is responsible for the poles, wires, gas pipes and meters in your area. You can find your Electricity and Gas Distributor here. Once the connection is complete, be sure to check that your main switch is in the ON position.  
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