It will take up to 15 business days to complete a standard work request (unless a specific date has been agreed directly with you). Please note the following exceptions:
A safe environment (nothing to prevent installation such as a loose switchboard, exposed wires or a point of attachment that is too high or low).
Clear access to the meter box
Installing the meter will not disrupt another customers electricity supply
For complex meter exchanges the distributor needs to undertake any supply related pre-work prior to the meter being installed
If you have life support equipment, an appointment is always required
You don't have an agreement with us to install the meter.
For electricity requests
Our customer application form is available for download if the new connections platform isn't working for you. To submit your application, email the completed form to email@example.com.
For gas requests
Email the com pleted form to firstname.lastname@example.org for NSW, QLD, VIC, or SA or wa email@example.com for WA requests.
NSW, QLD, VIC and SA Residential Gas form
WA Gas form
You'll need to make sure that they can access your site. This means:
A clean site, free from rubbish
Clear access to the proposed meter location.
If your site is not in a satisfactory condition, the distributor, meter provider or technician will attempt to speak to the site contact and advise us of any issues. If we are contacted, we will then notify you.