Moving, Meters and Connections

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It will take up to 15 business days to complete a standard work request (unless a specific date has been agreed directly with you). Please note the following exceptions: A safe environment (nothing to prevent installation such as a loose switchboard, exposed wires or a point of attachment that is too high or low). Clear access to the meter box Unlocked gates Installing the meter will not disrupt another customers electricity supply For complex meter exchanges the distributor needs to undertake any supply related pre-work prior to the meter being installed If you have life support equipment, an appointment is always required You don't have an agreement with us to install the meter.
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Absolutely. Digital meter data is secure and all personal information is confidential. No customer names or addresses are attached to the transmission of meter data. The meter number and NMI (National Meter Identifier) are matched up with customer information only after it has reached the central data station, which is secured. For more details, view our  Privacy Policy.
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Power of Choice is a government-led, industry-wide program to provide consumers with more opportunities to make informed choices about the way you use electricity products and services.
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For electricity requests Our customer application form is available for download if the new connections platform isn't working for you. To submit your application, email the completed form to aglnewconns@agl.com.au.   For gas requests Email the com pleted form to   gasnewconns@agl.com.au  for NSW, QLD, VIC, or SA or wa gasnewconns@agl.com.au for WA requests. NSW, QLD, VIC and SA Residential Gas form WA Gas form
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You'll need to make sure that they can access your site. This means:   A clean site, free from rubbish Clear access to the proposed meter location. Unlocked gates. If your site is not in a satisfactory condition, the distributor, meter provider or technician will attempt to speak to the site contact and advise us of any issues. If we are contacted, we will then notify you.
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