Moving, Meters and Connections

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Yes you can! In fact moving is a great time to review your current energy provider. To switch gas for your home, call us on 1300 001 190 or sign up online here. For business, you can give us a call on 1300 001 194 or sign up online here, and we’ll take care of the rest.
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We’ll notify you if we're planning an upgrade to your current meter, at which point, you can contact us to opt out. However, opting out of a current or future new meter deployment won’t stop you from receiving a digital meter if your current meter needs to be replaced for technical, regulatory or maintenance reasons.   For more information, see the Australian Energy Regulator’s Smart Meters and You Fact Sheet.    
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Because fees vary according to the work required and the Distributor operating in your area, we are unable to quote a set fee. Charges are set by your Distributor and passed on by AGL.   While your acceptance of any standard fees is required as part of your application, if your Distributor classifies your fee as non-standard, we will get in touch before proceeding.
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There are three types of gas installations that you can apply for:   A mains construction is where there is no existing gas mains available in the street. A service line installation is where there is no existing gas line connected to the meter box. The service line must be in place prior to a gas meter being installed. A meter only installation is where there is an existing service line installed, and only the physical meter is required.
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Digital meters and their communication networks are equipped with advanced security features that prevent unauthorised access.   The wireless links between digital meters and retailers like AGL are encrypted and cannot be disabled. These links do not use the internet, providing further security.  No customer names or addresses are attached to the transmission of meter data.
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All wiring issues associated with the circuitry in the home, the switchboard and the meter box are the responsibility of the homeowner. If a site defect has been discovered at your home, get in touch with your landlord or real estate agency and ask them to address the problem. AGL can guide you through the process.  
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No, nothing changes. You will continue to get the same gas you get from the same pipes as your current provider. There is no need to change pipes or have bottle gas installed at your property.
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AGL is proudly Australian and has been in energy for 180 years, even lighting Australia’s first street gaslamp in 1841.   We’re excited to be bringing more choice in gas to WA with our great gas discounts for your home and small business.   You can sign up online for your home here and business here, or you can call us any time (yes, 24 hours a day!) on 1300 001 190.
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Digital meters can be used to help you identify when your electricity usage peaks. With our helpful online tools, including AGL My Account and the AGL App, you can view more timely data – so you don’t have to wait until your bill arrives to see your usage charges.   Another key benefit of digital meters is more accurate meter reads. As digital meters can be read remotely and your usage data is sent automatically, in most cases the need for on-site meter reads and estimated bills is significantly reduced.
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Digital meters are not dangerous. All digital meters installed are regulated by the Australian Communications and Media Authority and have frequencies similar to common household electronics like mobile phones and televisions. The Australian Radiation Protection and Nuclear Safety Agency sets exposure limits and concludes that ‘no scientific evidence exists that low levels of radio-frequency electromagnetic energy exposure from digital meters causes any health effects or symptoms of ill-health'.   For more information, visit:   NSW: Smart Meters (For Households) Smart Meters (For Business) SA: Smart Meters QLD: Digital Meters VIC: Smart Meters Safety 
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It can take up to 10 business days to complete the removal, and up to five business days to update you on your request status.
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Yes. With the Australian Government’s Power of Choice reforms which came into effect in December 2017, all customers with new homes will have a digital meter installed. Simply contact us to arrange.
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Yes! AGL offers competitive business gas deals for Small Businesses, which you can check out, and sign up for, online here or call us on 1300 001 194.   AGL also has local business specialists on the ground in Perth, available to discuss your business requirements. To speak to one of our team give us a call on 1300 001 194.
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We will update you with an SMS once the work request is accepted by your Distributor or Meter Provider. Your site must be accessible for the Distributor or Meter Provider to carry out the request.
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We’ll contact you if your request attracts any non-standard charges. It's important to know that if your distributor can't access your home or business for any reason at the agreed time, this may incur a penalty fee, which you will be responsible for.
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 If there's safe and clear access to your meter, you don't have to be at the property during the installation*. For example, please ensure there are no obstacles around the meter (including debris, vegetation, pests or animals) and that any gates or meter boxes are unlocked. If you have concerns about accessibility of the meter, please contact us ahead of your scheduled visit. *If Life Support equipment is present, we require you to be at the property to confirm supply is completely restored after the meter is changed.
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If you're not sure what your property requires, get in touch with our New Connections team on 1800 680 430.
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We can update you with an SMS once the work request is accepted by your Distributor. Your site must be accessible for the Distributor to carry out the request.
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When we exchange meters or in some cases for other meter works, we may need to disrupt your electricity supply for a short period. The letter you received is your notice of the expected time and date when the technician will visit your property and the disruption will occur.   If there is safe and clear access to your meter, there's nothing you need to do – you don't even need to be at the property unless you have Life Support Equipment. If Life Support equipment is present, we require you to be at the property to confirm supply is completely restored after the meter is changed. For more information see our Customer Charter.  
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Yes - all digital meters meet the wireless electro-magnetic exposure limits set by the Australian Radiation Protection and Nuclear Safety Agency (ARPANSA) and meet current Australian Standards, including those related to safety.   Digital meters have lower emissions than many other electrical devices commonly found in households, such as mobile and cordless phones, Wi-Fi modems, microwaves, televisions and baby monitors. For more information, view the ARPANSA fact sheet.
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