Moving, Meters and Connections

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Connecting your energy to your new home is easy. Whether you're an existing customer or want to switch to us, we can help take the stress out of moving.   Our Power-on Guarantee and online move tracker means that you'll have peace of mind, the day you move in.^   Learn more about moving home.   ^Power- on Guarantee is for Electricity customers only. If the power's not on after the agreed day, we'll cover your related expenses up to $250/day (GST incl.) until your power is on. You'll need to provide one business days' notice and ensure clear, safe access to the meter.  
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Only if you live in Queensland.   However, no matter which state you live in, please remember to switch off your electricity supply at the meter using the main switch before we can make the connection. This may happen as early as 7am on your requested date. 
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Simply plan your move online or call us on 131 245.   We require 1 business day's notice (before 1pm) for electricity connections and 3 business days for gas.
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Absolutely. We can connect gas and electricity for you at your new address.  Simply compare plans, choose the best one for you and sign up online. We'll take care of the rest - It only takes 5 minutes. All you need to sign up is an, email address and ID: driver licence, Medicare card or passport.   Learn more about  moving home .
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Yes, as long as you’re an existing AGL customer who’s registered for My Account. If so, simply log in to see the progress of your energy connection.
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Please call us on 131 245.
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If you have organised your move with us and there is no electricity or gas at your new home, please speak to our team via webchat or call us on 131 245. If you haven’t arranged your move, you can do this online, via chat or simply  call us on 131 245 so we can start the process as quickly as possible for you.
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