Moving, Meters and Connections

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Your National Meter Identifier (NMI) is a unique number that you'll need if you change your electricity retailer. It’s always listed on the back of your electricity bill. What is the NMI used for? Every connection to the national electricity network is given its own NMI (National Meter Identifier). The NMI is used to ensure the correct meter data is connected to your account. The NMI is also used to: identify your supply address identify the meters and meter types at your connected address ensure that you are billed for the right amount of usage at your property. Where do I find my NMI? You can find your NMI (11 digits) under ‘Your electricity supply details’ on page 2 of your electricity bill. To obtain specific information about a NMI, please reach out to our web chat team here. Does my NMI ever change? The NMI should always stay the same for your electricity network connection point unless the location of your electricity network connection point changes - e.g. When a building is demolished, and a new meter is installed. Does my NMI stay the same when I move? The NMI is associated with an electricity network connection point, therefore when you move, you will have a new NMI at your new location.
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Connecting your energy to your new home is easy. Whether you're an existing customer or want to switch to us, we can help take the stress out of moving.   Our Power-on Guarantee and online move tracker means that you'll have peace of mind, the day you move in.^   Learn more about moving home.   ^Power- on Guarantee is for Electricity customers only. If the power's not on after the agreed day, we'll cover your related expenses up to $250/day (GST incl.) until your power is on. You'll need to provide one business days' notice and ensure clear, safe access to the meter.  
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If you’re already with AGL, you may be charged an exit fee if your AGL energy plan carries one and you cancel your plan before its end date. If you're new to AGL, we have a range of energy plans that don’t carry exit fees. Simply speak to us today to find the right one for you.   Do you need more information? Search for answers or ask a question at The AGL Community.
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Exit fees apply if you are in a fixed term contract with AGL and you cancel this contract whilst still in the contract length. If you take AGL with you to your new address, this exit fee may be waived.  
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It’s your Meter Identification Reference Number. If you live in VIC, QLD and SA, this unique number identifies your gas meter and can be found on the back of your gas bill.    Don't have a copy of your bill? Your MIRN  should also be featured on your natural gas meter - see our guide on how to read your meter.   
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1. Log in to My Account 2. Download PDF Bill 3. Your approximate date for your next scheduled meter read can be found on page 2 of your bill under the section 'Your electricity supply details'   Need more help reading your bill? View our bill explainers 
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Absolutely. We can connect gas and electricity for you at your new address.  Simply compare plans, choose the best one for you and sign up online. We'll take care of the rest - It only takes 5 minutes. All you need to sign up is an, email address and ID: driver licence, Medicare card or passport.   Learn more about  moving home .
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Yes, as long as you’re an existing AGL customer who’s registered for My Account. If so, simply log in to see the progress of your energy connection.
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To get started, here's what you should have ready to go:   a form of a personal identification, such as your driver's license, Medicare card, or passport a valid email address your flybuys number if you want to receive points for signing up and paying your bill   Once you're ready, choose an electricity or gas plan that suits your needs and complete the online application. Or for more information, contact us on 131 245.   
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Not always, so we suggest sharing your concession details with us again when you move to your new place – just in case. For more information about concessions, please visit the Concessions, Rebates and Grants page .
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It’s your Delivery Point Identifier. If you live in NSW, this unique number identifies your gas meter and can be found on the back of your gas bill.
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