Moving, Meters and Connections

Why was my meter read not accepted?

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‎05-09-2019 07:38 PM

If your meter read was not accepted, it may be because: 


  • The read was too high or too low compared to the last official read 
  • The read has been taken too far in the past 
  • The photo provided wasn’t clear or accurate 
  • No photo was provided when requested 
  • The meter number was incorrect in a different way 
  • Our records indicate the meter is faulty, disconnected, or pending replacement


Dispute a rejected meter read


If your meter read was rejected and you think it doesn’t match any of the above reasons, you can dispute it. Head to our complaints page for more details.

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