Moving, Meters and Connections

What happens when you switch to AGL?

No ratings
‎28-01-2020 01:41 PM

Considering switching to AGL? Let us help you understand the process.


  1. You don’t need to notify your old electricity provider of your decision to switch, we will take care of this on your behalf.

  2. You have a 10 business day cooling off period during which you can contact us to cancel your contract for any reason without incurring Early Termination Fees. This cooling off period runs from the date on which you receive your welcome pack containing the Product Disclosure Statement and General Terms.

  3. The switching process can take up to 10-90 business days. It is important to understand that the switch will not take place on the date you signed up, it will take place on your next meter read. Your distributor will carry out an actual reading of your meter, which will allow you to get a final bill from your current retailer. If you live in Victoria and have a smart meter, this process will take up to 5-10 business days.

  4. Once we have your final meter read, you will receive confirmation from us of your transfer to AGL!

  5. You can now log in to My Account and manage your energy usage. If you have a smart meter you will be able to see your usage information straight away, otherwise for basic meters and gas customers, you can view this info as soon as you receive your first bill.

Ready to switch?

Signing up is easy – just fill out the online application form and select an electricity or gas plan that suits your needs.

If you’d like to view our plans first, simply visit our energy plans page.

Recently signed up but can’t access My Account? View our FAQ.

Was this article helpful?

Version history
Revision #:
2 of 2
Last update:
‎28-01-2020 01:41 PM
Updated by: