Moving, Meters and Connections

I received a letter about a short service disruption, what does it mean?

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‎29-01-2019 06:39 PM

When we exchange meters or in some cases for other meter works, we may need to disrupt your electricity supply for a short period. The letter you received is your notice of the expected time and date when the technician will visit your property and the disruption will occur.


If there is safe and clear access to your meter, there's nothing you need to do – you don't even need to be at the property unless you have Life Support Equipment.

If Life Support equipment is present, we require you to be at the property to confirm supply is completely restored after the meter is changed.

For more information see our Customer Charter.


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