Moving, Meters and Connections

How long will it take to change my meter?

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‎07-08-2020 01:15 PM

It will take up to 15 business days to complete a standard work request (unless a specific date has been agreed directly with you). Please note the following exceptions:


  • A safe environment (nothing to prevent installation such as a loose switchboard, exposed wires or a point of attachment that is too high or low).
  • Clear access to the meter box
  • Unlocked gates
  • Installing the meter will not disrupt another customers electricity supply (in this case it will take 30 business days)
  • For complex meter exchanges the distributor needs to undertake any supply related pre-work prior to the meter being installed
  • If you have life support equipment, an appointment is always required
  • You don't have an agreement with us to install the meter.


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