Moving, Meters and Connections

How long will an electricity meter installation take?

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‎30-03-2020 04:11 PM

AGL does not perform installation of your electricity meter. This is done by your local energy Distributor and Meter Provider.


You can find out who your local distributor is by using the lookup tool on this page:


If you live in Victoria: 

Your Distributor (the company responsible for the poles, wires and meters in your area) and Meter Provider (the company responsible for the meters in your area) are responsible for visiting the site and installing the meter. In most cases, it should take between 15-30 business days to complete a standard work request. 


If you live in New South Wales / South Australia / Queensland:

For a new meter installation, a meter provider will install the meter within 6 business days or on a specific date agreed with you after the Distributor (the company responsible for the poles and wires) has completed the connection/supply work.


The installation is subject to the following pre-conditions:

  • You have an agreement with us to install the meter
  • A safe environment (nothing to prevent installation such as a loose switchboard, exposed wires or a point of attachment that is too high or low).
  • Clear access to the meter box
  • Unlocked gates 
  • Installing the meter will not disrupt another customers electricity supply

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