Meters and Connections

Moving or need advice about your digital, net or gross meter? Ask your question here.

Moving or need advice about your digital, net or gross meter? Ask your question here.

smart meter waiting

nsw
Switched-on

 I was advised that AGL would install a smart meter in January 2016.  I am still waiting!  Phoned their helpline and was told the contractor didn't have the universal key (that AGL uses to read the meter) to open the meter box to do the installation and there were no teams in my area.  Onto a priority list I went.  About a year later a repeat phone inquiry elicited the same response.  I cannot use my own solar at the moment and am subsidizing AGL who are selling my solar back to me at 4 x what they're paying me for it.

Am thinking of changing my electricity provider.

3 REPLIES 3

Re: smart meter waiting

AGL Moderator

Hey, nsw!

 

Thanks for joining the Community!

 

I'm sorry to hear that you've been experiencing such long term delays in this meter upgrade. Please send me a private message including your AGL account details (and any relevant screenshots of this issue) so that I can follow up on this for you.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: smart meter waiting

nsw
Switched-on

Thanks Jayden for sorting this issue.  It was done earlier this week.

Highlighted

Re: smart meter waiting

AGL Moderator

Hi nsw,

 

This is fantastic to hear! Thank you for letting me know!

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.