Meters and Connections

Moving or need advice about your digital, net or gross meter? Ask your question here.

Moving or need advice about your digital, net or gross meter? Ask your question here.

electrical usage not updating on app

Switched-on

hi guys my electrical meter looks as if stop sending data about 2 weeks i spoke to your solutions people but have not got an answer yet it been working up till then?  who fixes it as i an in an apartment and do not have access to power room.  

1 REPLY 1

Re: electrical usage not updating on app

AGL Moderator

Hi rabbit13! 

Welcome to AGL Community. 

 

If you have a smart meter then your usage data should generally be available to you up until the 48 hour buffer window. However, 2 weeks is quite a long time, please get in touch with us on your My Account here and we'll raise a request with the network for an update for you. 

 

This can take up to 10 business days for the network to provide an update to AGL. 

 

Kind regards, 


Nam