I had solar installed in Dec'16 but the bi-directional meter was not installed til Feb'17.
My account for the Dec-March quarter came in at approx 400% more than it should.
When I contacted AGL they said that this was due to the solar system not being turned on correctly.
What is the "correct" method.
If there is a document stating the correct method, where can I find it.
AGL or Ausgrid should have procedure document for this as they documents for just about everything else.
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Thanks for your help .
Approx 1hour after sending the pm to you, I received a call from the solutions team saying that incorrect readings had been used to calculate our bill and that a new bill will be issued.
The new amount will be approx. $360 instead of $1073 a far more realistic amount.
They probably used data from last year to revise the invoice.
So I think we can mark this one as solved.
That is great to hear - the billing team was already investigating this matter. Great to know that it has now been resolved for you!
If you ever need anything else, please let us know.