Meters and Connections

Moving or need advice about your digital, net or gross meter? Ask your question here.

Moving or need advice about your digital, net or gross meter? Ask your question here.

Waiting for Gas connection

Switched-on

Just recently had natural gas installed at my property. I’ve now had ducted gas for 4 weeks and still on my online account it’s stating ‘new connection’. I would like to know how much gas I’ve used. How long does it take for a new connection to be setup? 

1 REPLY 1

Re: Waiting for Gas connection

AGL Moderator

Hey KD1981,

 

Thank you for your post!

 

Depending on how your account is opening with AGL, this process can take anywhere from a week to three months to complete. We'll need to take a look at your account to give you a concise answer, so we'd love for you to reach out to our web chat team here.

 

Kind regards,

 

Jayden

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