Meters and Connections

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Usage and Solar Export not updating

Dynamo

Import and Export has not been update in my AGL IQ since Wednesday.

 

Once again AGL failing to honour its agreement it made when I agreed to installation of a Smart Meter.

 

When is the site going to work reliably? I still get an error over half the time when trying to log into it.

 

 

5 REPLIES 5
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Re: Usage and Solar Export not updating

AGL Moderator

Hey NoNettUsage,

 

We're sorry to hear that our online services are causing you frustration! We are aware that our customers data is currently 2-5 days behind at any given time, and we're constantly working on system improvements  to ensure that these time frames are kept to an absolute minimum. 

 

Thank you taking the time to provide this feedback, and for being engaged!

 

Kind regards,

 

Jayden.

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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Re: Usage and Solar Export not updating

Dynamo

Hi Jayden,

It's still not available today. That's no data since last Wednesday.

 

As well, I now get an error whenever I try to log in from Firefox. This error occurs on several different PC's, even after I've cleared my browsing history, cache and cookies.

 

Log in works fine from Chrome. Was there any change to your web-site over the weekend?

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Re: Usage and Solar Export not updating

AGL Moderator

Hey NoNettUsage!

 

Could you please confirm if your data has now updated? If not, could you please send me a private message with a screenshot of what you're seeing?

 

Kind regards,

 

Jayden.

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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Re: Usage and Solar Export not updating

Dynamo

I've sent you an image. Some data has appeared, but not all.

 

The Firefox problem resolved itself.

 

Regards,

Chris

 

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Re: Usage and Solar Export not updating

AGL Moderator

Thanks for that, NoNettUsage! I'll reply to you privately now.
 

Kind regards,

 

Jayden.

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.