Meters and Connections

Moving or need advice about your digital, net or gross meter? Ask your question here.

Moving or need advice about your digital, net or gross meter? Ask your question here.

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Transferring to AGL from an Embedded Network

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Hi.

 

Currently in Qld in an Embedded Network that buys its electricity from AGL on a large Plan.  Going through the process to install Solar Panels and a battery and move to a Market Plan via AGL but can't get any sense out of anyone in AGL Customer service who don't understand how Embedded Networks work.

 

Trying to get an Energy Only Offer from AGL.  So far have been told can't do this (the law says you can) and that I need to have my property disconnected from the Embedded Network and have my own direct connection installed.

 

Is there someone I can speak to that actually knows what they are talking about?