My Smart Meter, EDMI Atlas Mk 7A Serial # 700057157, has ceased to scroll when I press the scroll button.
It only seems to display the time and refuses to scroll through power used and export etc.
I normally check this once a week and noticed the scroll function not working last week.
I have spoken to AGL and had advise to contact SA Power Network.
After speaking to SA Power Network I have been advised that this is AGL's responsibility.
Can I have someone from AGL to have a meter inspection to ascertain whether the meter is faulty, needs to be replaced, or reset by some method.
Solved! Go to Answer
Thank you for your post!
To reiterate, SA Power Networks are not able to assist our customers with issues relating to EDMI meters so I'm sorry that you've been offered this poor advice. Your best point of contact will be our Digital Metering team who can be reached on 1300 669 245 (Mon-Fri, 8am-5.30pm AEST).
OK, so after finally AGL admitting that my smart meter not scrolling and showing power consumed and exported is an AGL problem and promising to investigate, no such thing has happened.
My quarterly bill has since arrived and has been paid promptly by myself.
The bill I have just received is an estimated bill, which stands to reason, as the meter is obviously not reading or transmitting to the meter reader.
I wait patiently for someone from the AGL Digital Metering Team to call and arrange a mutual time to have access to the meter and resolve this situation.
I know that this is a small problem in the big scheme of things, but to me it is important and I wait for some action.
Regards and best wishes
Thank you for letting us know!
It's great to hear that this has now been resolved for you.