Meters and Connections

Moving or need advice about your digital, net or gross meter? Ask your question here.

Moving or need advice about your digital, net or gross meter? Ask your question here.

Smart meter not updating data

Semiconductor

39170615-EDAD-45C9-8385-ABE493619409.jpeg

 Its been almost 2 weeks since the app is updating the daily usage. I am not sure what is going on. Please help.

11 REPLIES 11

Re: Smart meter not updating data

AGL Moderator

Hi rbnoot,

 

Thank you for bringing this to our attention!

 

Can I ask if you were by any chance sent a bill which billed you up to 28/1/2019?

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: Smart meter not updating data

Semiconductor

 

 

Re: Smart meter not updating data

Semiconductor

Hi Jayden,

Yes, last bill was up to 28/01/2019.

 

Thanks,

Dionie

Highlighted

Re: Smart meter not updating data

Semiconductor

Hi,

i am having the same issue. After the billing and started a new cycle my daily uses is not upating. With few saying missing and others as pending

Re: Smart meter not updating data

AGL Moderator

Hi rbnoot & Srzn,

 

Thank you for your comments!

 

Given the fact that you've both encountered this error, it sounds like this may be impacting a number of customers. I've put this in front of our app team for further investigation.

 

In the meantime, can I please ask if you're able to access up to date data by logging into your AGL My Account?

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: Smart meter not updating data

Semiconductor

26566951-8B61-4BFB-8D05-0B918B65A992.pngThis is the reading of last 1 week

 

 

Re: Smart meter not updating data

AGL Moderator

Thanks Srzn!

 

Are you able to access this data if you log into your AGL My Account through your browser? Link here.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: Smart meter not updating data

Semiconductor

98BD339A-ADFA-461B-ADEE-67326075C64A.pngIt stopped from 4th of January

 

Re: Smart meter not updating data

AGL Moderator

Hi Srzn,

 

Thanks for that! It looks like you're able to see more using My Account so the issue likely exists in the app. Can I ask if anyone is currently living in this property? The usage looks very low.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.