Meters and Connections

Moving or need advice about your digital, net or gross meter? Ask your question here.

Moving or need advice about your digital, net or gross meter? Ask your question here.

Smart meter data

Semiconductor

After waiting 9 weeks for my meter to be upgraded to a smart meter for solar, there is no data in the mobile app or website.

How long does it normally take for the data to become available?

Cheers

3 REPLIES 3

Re: Smart meter data

AGL Moderator

Hi fing,

 

Thanks for getting in touch!

 

Once your meter has successfully been upgraded, you should expect your usage data to appear within 1-2 weeks.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: Smart meter data

Semiconductor

Hi

well 2 weeks have just rolled by,  who do I need to contact to chase this up

 

Cheers

Fing

Highlighted

Re: Smart meter data

AGL Moderator

Hi Fing,

 

Thank you for getting back to us here!

 

If you can send me a quick private message by clicking on my handle (jaydeny) with your account number and address, I'll be happy to follow up on this for you.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.