So I'm a new user since 01.03.2019. I didn't receive the first bill yet, but I can see on my app estimated usage and it confused me. For example on the day we were moving in, so no appliances in the house to use electricity, only dishwasher, oven and cooking panel connected passively with no one to use, I have supposedly spent 41.80 kWh of electricity. I have a smart meter connected, so I don't understand why my usage is estimated in the first place. I called customer service/chatted with them and I got two different answers. First I was told because I have a smart meter it's not physically read quarterly so I ask does this mean the data I have on the app is a correct reading of spending and I got wage answer meaning it could be yes and no. The second time I was told my smart meter will be read on 25.04.2019 and bill corrected than accordingly. So what is the truth? Do smart meters get read quarterly? Anybody?
Welcome to the AGL Community!
It sounds like you've been given some inconsistent explanations here which I'd like to apologise for. If you have a smart meter then this will always be read remotely, and your usage data should update within your app periodically. Your data should typically be actual, but after your account is opened it may appear as estimated for a short period of time. You should expect this to change within the next week or so.