Meters and Connections

Moving or need advice about your digital, net or gross meter? Ask your question here.

Moving or need advice about your digital, net or gross meter? Ask your question here.

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Smart Meter unable to be read

Switched-on

Hi,

 

I have a smart meter, last configured back in November 2018, and the bill is still an estimate. I raised this issue on 28 December 2018 and am still waiting for a call back (ref 1568698338).

 

In addition to an estimated bill, the website's AGL IQ usage is suspiciously regular (the exact same usage every Monday, every Tuesday, see below). And the solar production (now in the 1,000s of kWh) is not showing up at all. Nor has any solar credit been included in a bill.

 

When can I expect the actual meter data to be used?

 

agl-iq.png

1 REPLY 1

Re: Smart Meter unable to be read

AGL Moderator

Hi SparkyA,

 

Welcome to the Community!

 

This does look very unusual. Typically when we're provided estimated data this repetitive it means that actual data has not been obtained from your meter, which can occur for a few different reasons. To address this, you will need to get in touch with our customer service team which you can do via web chat here.


If you have any further questions, please sing out!

 

Cheers,

 

Jayden

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