Hi, when will AGLs upgrading on internal systems to SAP and having the implementation of Smart Meters ever help reduce the tarrif rates... this was one of the reasons originally behind SAP conversion and delegating CSRs to Manilla.
Thank you for your direct question, and apologies for the belated response!
We are committed to providing quality service, and - equally as important - value for money. As such, we are using all the tools that we have before us, in putting our customers at the centre of everything we do. In collaboration with the government, and all parties involved, we will be working to ensure that energy prices remain affordable for all Australians. You can read more about this here: aglener.gy/CRsfLg.
You can expect continual updates of these performance improvements and customer offerings. Please don't hesitate to reach out if you have any other questions.