Meters and Connections

Moving or need advice about your digital, net or gross meter? Ask your question here.

Moving or need advice about your digital, net or gross meter? Ask your question here.

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Request for an upgrade to smart meter

Switched-on

Hi team,

 

I rang up the AGL digital meter support team and attempted to request an upgrade to a smart meter.  I do not currently have a solar ecosystem install but would like to better track of my heavy consumption prior to considering the solar system.

 

The adviser on the call have asked me to contact an electrician to conduct an assessment of the existing phases (???) and fill out an application form which is to be lodged to Endeavour energy myself.  Is this the correct procedures?  I am a little confuse of why I need to have my own electrician to complete this request but not via AGL who is my retail supplier?  Can you please advise. 

 

Thank you so much for your help.

 

Kind regards

MK

1 REPLY 1
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Re: Request for an upgrade to smart meter

AGL Moderator

Hi Minikakat,

 

If this is just a standard meter exchange this shouldn't be required.

 

I'd suggest reaching out to the digital metering team again to follow up either on 1300 669 245 or digitalmetering@agl.com.au for further assistance.

 

Sorry for the inconvenience this matter has caused.

 

Kind Regards,

Steven