Meters and Connections

Moving or need advice about your digital, net or gross meter? Ask your question here.

Moving or need advice about your digital, net or gross meter? Ask your question here.

Request a smart meter

Semiconductor

I got in contact with agl to get a smart meter installed but they told me i need to get a level 2 electrician out to fill in forms. I wouldn't know where to start!! What do i do? Surely it shouldn't b ed this hard to get a smart meter installed? Surely it's agl technicians job to do all this ?? 

7 REPLIES 7

Re: Request a smart meter

AGL Community Manager

Hi @Shikades 

 

Thanks for your question. That does sound odd. @jaydeny are you able to help out?

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Re: Request a smart meter

Semiconductor

This was the email they sent me. : 

 

Hello Kelly.

 

Thank you for your email.Here is what you need to do inorder to process your request:

 

What do you need to do?

Please contact your Level 2 Electrician to lodge the request in SA portal and obtain the Rex Id#.Once, We receive the Rex Id# .We can proceed with your request.Also confirm if the smart meter exchange will apply to all meter connected onsite.

 

If you have any queries, please call us within 2 business days for clarification on 1800 680 430 between 8am-5.30 pm Monday to Friday or email AGLnewconns@agl.com.au.

 

Regards,

 

Angel Gellegani(A144814)

AGL New Connections

 

t: 1800 680 430
f: 1800 634 823

Re: Request a smart meter

AGL Moderator

Hi Shikades,

 

Thank you for getting back to us!

 

To confirm - is there an electricity connection currently active at your property, or are you having a new one installed?

 

Kind regards,

 

Jayden

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Re: Request a smart meter

Semiconductor

I be been living here since January so yes there is electricity here 

Re: Request a smart meter

AGL Moderator

Thanks Shikades.

 

Have you requested any other work be completed at the same time as your meter upgrade? For example, have you recently installed a solar system or upgraded your hot water unit?

 

Cheers,

 

Jayden

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Re: Request a smart meter

Semiconductor

No. I am renting and do not have solar panels etc.

Re: Request a smart meter

AGL Moderator

Thanks Shikades!

 

I'll ask you to send my a quick private message with your AGL account number and address so that I can take a closer look at your account for you.

 

You can send me a private message by clicking on my username "jaydeny".

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.