Sorry to hear about the power outage. Without your account details or knowing your exact location, I would first of all suggest that you find out who the local distributor is in your area:
From here you will be able to contact the distribution company who are the best to advise as to when the electricity or gas will be restored in your area.
If they are not able to assist you then please contact us and we can see what information that we find out.
I am looking for some information about the current power failure in my area. I keep getting told that they are investigating, but nothing else.
We're sorry to hear that you're currently in the midst of a power outage.
Your best bet is to confirm your electricity distributor using the Electricity Distributor Lookup Tool, and then contacting their faults and emergencies line to confirm when the power is scheduled to be restored to your area.
If they're unable to assist you, you're always welcome to contact AGL to see what we can do to help further!