Meters and Connections

Moving or need advice about your digital, net or gross meter? Ask your question here.

Moving or need advice about your digital, net or gross meter? Ask your question here.

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Old gas meter replaced by new gas meter

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Someone came to my house a month ago and replaced the gas meter with a new one. As it's a new meter it started at 0000.0000 so when I tried to enter a meter reading I got an error as the reading was 6881 and I can't enter a lower reading. I sent a picture to the online chat guy but I still can't enter a manual reading. How long will it take to fix this. I would of thought that the company who changed the meter would of notified AGL

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3 REPLIES 3
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Re: Old gas meter replaced by new gas meter

AGL Moderator

Hi spudwa! 

 

Welcome to AGL Community! 

 

It can take a little time to get the meter number updated, if you get in contact with us on the AGL App or My Account we can raise a request to verify that with the meter replacement team. 

 

Thank you 

Ellen

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Re: Old gas meter replaced by new gas meter

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I have contacted you via chat twice. First time I sent a picture with new meter and reading and the second time a week later after again being unable to enter my own meter reading. The second chat ended when your representative left me waiting for 15 minutes and then just disappeared from the chat. Thats why I've tried this forum

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Re: Old gas meter replaced by new gas meter

AGL Moderator

Hi Spudwa! 

 

That certainly sounds frustrating, if you can send me a direct message here I will have a quick look for you. 

 

Thank you 

Ellen