Meters and Connections

Moving or need advice about your digital, net or gross meter? Ask your question here.

Moving or need advice about your digital, net or gross meter? Ask your question here.

No help

Switched-on

Hi AGL,

 

I recently had solar installed and applied to have my meter reprogrammed, which happened remotely and within 48hrs (but didn’t receive sms as advised). This was three weeks ago.

 

ever since I havent  been able to see my energy usage on the web or app - it seems my meter isn’t tethering data to me. I’ve called the resolutions team three times for correction and no help. The last fella said he’d email me an update to keep me informed - but he didn’t.

 

please help as this is my last effort before moving on after many years as a happy customer as other suppliers have advised their app will work.


thanks

 

jjw

 

1 REPLY 1

Re: No help - solar usage data not updating

AGL Community Manager

hi @jjw, sorry to hear the resolutions team hasn't been able to sort this out for you. Shoot me a private message with your account number (click my name) and I'll chase up the issue.

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.