Meters and Connections

Moving or need advice about your digital, net or gross meter? Ask your question here.

Moving or need advice about your digital, net or gross meter? Ask your question here.

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No electricity data usage since 4.7.19

Conductor

Hi,  please direct me to the right department to fix my issue. Solar connection team? Can't track my usage since 4Th july and we are in Aug already. see attatchment.  No matter where I log in via the app or online my data stopped on the 3rd july. It's an internal issue please fix my account.

Screenshot_20190802-174900_AGL Energy.jpg

 

6 REPLIES 6
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Re: No electricity data usage since 4.7.19

AGL Moderator

Hi Cammy,

 

Please send me a private message with your AGL account number and email address so that I can investigate this for you. You can do this by clicking on my username - jaydeny.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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Re: No electricity data usage since 4.7.19

Conductor

Thanks Jaydeny for resolving my issue. Constant  phone call to AGL nor via app messenging was no help since 11th July.  Jaydeny resolved it within private message today. Thank you Jaydeny I am able to see my data now. Cheers 

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Re: No electricity data usage since 4.7.19

AGL Moderator

Happy to help Cammy!

 

Thank you for taking the time to post the outcome.

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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No electricity data usage since 4.6.20

Switched-on

Hi Jayden,

 

I have experienced the same issue since 4 June 2020, can u please help me fix it?

 

Many thanks

 

Allen

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Re: No electricity data usage since 4.6.20

Switched-on

Coincidentally, I also have no usage data since this date. Wondering if there is a bigger issue?

I called and phone support was no help at all. Blamed it on Energex and said they couldn't help me. 

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Re: No electricity data usage since 4.6.20

AGL Moderator

Hi MetallicBlue! 

 

Welcome to AGL Community! 

 

I am sorry to hear you cannot view your usage, if you are in QLD this is likely due to the COVID Support payment of $200 which was applied for everyone. There were some issues in applying the credit and the affected accounts were placed on hold, we are expecting this to be resolved soon and your data will begin uploading again. 

 

Thank you 

Ellen